XML 38 R27.htm IDEA: XBRL DOCUMENT v3.23.2
SEGMENT INFORMATION (Tables)
6 Months Ended
Jun. 30, 2023
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

Effective January 1, 2023, the Company completed a small reorganization of the internal reporting structure and one component from the TTEC Digital segment was reclassified and will now be included in the TTEC Engage segment. All balances have been recast for 2022 to conform to the updated segment presentation.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

117,585

$

$

117,585

$

6,722

$

7,154

TTEC Engage

 

482,809

 

 

482,809

 

18,224

 

24,144

Total

$

600,394

$

$

600,394

$

24,946

$

31,298

Three Months Ended June 30, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

114,433

$

$

114,433

$

7,545

$

10,751

TTEC Engage

 

489,817

 

 

489,817

 

18,769

 

25,133

Total

$

604,250

$

$

604,250

$

26,314

$

35,884

Six months Ended June 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

234,512

$

$

234,512

$

13,583

$

7,939

TTEC Engage

 

999,168

 

 

999,168

 

37,190

 

67,770

Total

$

1,233,680

$

$

1,233,680

$

50,773

$

75,709

Six Months Ended June 30, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

225,847

$

$

225,847

$

16,682

$

16,956

TTEC Engage

 

967,129

 

967,129

 

36,262

 

67,238

Total

$

1,192,976

$

$

1,192,976

$

52,944

$

84,194

Three Months Ended 

Six Months Ended 

June 30,

June 30,

2023

    

2022

    

2023

    

2022

 

Capital Expenditures

TTEC Digital

$

2,352

 

$

2,476

 

$

4,626

 

$

3,473

TTEC Engage

 

16,933

 

16,623

 

28,328

 

32,317

Total

$

19,285

 

$

19,099

 

$

32,954

 

$

35,790

June 30, 2023

    

December 31, 2022

Total Assets

TTEC Digital

$

787,492

 

$

807,247

TTEC Engage

 

1,383,817

 

1,346,715

Total

$

2,171,309

 

$

2,153,962

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

Three Months Ended June 30,

Six Months Ended June 30,

    

2023

    

2022

    

2023

    

2022

Revenue

United States / Canada

$

414,854

$

433,495

 

$

858,890

$

845,747

Philippines / Asia Pacific / India

 

115,740

 

108,750

 

237,779

 

226,278

Europe / Middle East / Africa

 

36,023

 

34,233

 

70,477

 

65,797

Latin America

 

33,777

 

27,772

 

66,534

 

55,154

Total

$

600,394

 

$

604,250

$

1,233,680

$

1,192,976