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SEGMENT INFORMATION (Tables)
9 Months Ended
Sep. 30, 2023
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

Effective January 1, 2023, the Company completed a small reorganization of the internal reporting structure and one component from the TTEC Digital segment was reclassified and will now be included in the TTEC Engage segment. All balances have been recast for 2022 to conform to the updated segment presentation.

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

133,252

$

$

133,252

$

6,801

$

11,925

TTEC Engage

 

469,704

 

 

469,704

 

18,794

 

13,463

Total

$

602,956

$

$

602,956

$

25,595

$

25,388

Three Months Ended September 30, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

116,208

$

(35)

$

116,173

$

7,340

$

8,015

TTEC Engage

 

476,280

 

 

476,280

 

19,777

 

27,589

Total

$

592,488

$

(35)

$

592,453

$

27,117

$

35,604

Nine months Ended September 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

367,764

$

$

367,764

$

20,384

$

19,864

TTEC Engage

 

1,468,872

 

 

1,468,872

 

55,984

 

81,233

Total

$

1,836,636

$

$

1,836,636

$

76,368

$

101,097

Nine Months Ended September 30, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

342,055

$

(35)

$

342,020

$

24,023

$

24,971

TTEC Engage

 

1,443,409

 

1,443,409

 

56,038

 

94,827

Total

$

1,785,464

$

(35)

$

1,785,429

$

80,061

$

119,798

Three Months Ended 

Nine Months Ended 

September 30,

September 30,

2023

    

2022

    

2023

    

2022

 

Capital Expenditures

TTEC Digital

$

1,461

 

$

3,408

 

$

6,087

 

$

6,880

TTEC Engage

 

20,307

 

25,366

 

48,635

 

57,684

Total

$

21,768

 

$

28,774

 

$

54,722

 

$

64,564

September 30, 2023

    

December 31, 2022

Total Assets

TTEC Digital

$

809,741

 

$

807,247

TTEC Engage

 

1,358,449

 

1,346,715

Total

$

2,168,190

 

$

2,153,962

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

Three Months Ended September 30,

Nine Months Ended September 30,

    

2023

    

2022

    

2023

    

2022

Revenue

United States / Canada

$

415,463

$

416,815

 

$

1,274,353

$

1,262,559

Philippines / Asia Pacific / India

 

117,204

 

110,381

 

354,981

 

336,658

Europe / Middle East / Africa

 

37,095

 

34,507

 

107,574

 

100,307

Latin America

 

33,194

 

30,750

 

99,728

 

85,905

Total

$

602,956

 

$

592,453

$

1,836,636

$

1,785,429