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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Consolidated Statements of Comprehensive Income        
Revenue. $ 602,956 $ 592,453 $ 1,836,636 $ 1,785,429
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 479,699 $ 450,454 $ 1,427,064 $ 1,361,179
Selling, general and administrative 66,781 75,226 216,129 206,831
Depreciation and amortization 25,595 27,117 76,368 80,061
Restructuring charges, net 1,369 1,113 4,895 4,261
Impairment losses 4,124 2,939 11,083 13,299
Total operating expenses 577,568 556,849 1,735,539 1,665,631
Income from operations 25,388 35,604 101,097 119,798
Other income (expense)        
Interest income 1,342 519 3,632 990
Interest expense (20,327) (10,565) (56,709) (20,525)
Other income (expense), net 687 3,946 (2,232) 11,317
Total other income (expense) (18,298) (6,100) (55,309) (8,218)
Income before income taxes 7,090 29,504 45,788 111,580
Benefit from (provision for) income taxes (5,294) (4,489) (19,318) (19,797)
Net income 1,796 25,015 26,470 91,783
Net income attributable to noncontrolling interest (3,326) (2,766) (8,142) (10,896)
Net income (loss) attributable to TTEC stockholders (1,530) 22,249 18,328 80,887
Other comprehensive income (loss)        
Foreign currency translation adjustments (10,312) (23,123) 18,453 (46,197)
Derivative valuation, gross (3,752) (4,430) 5,821 (12,096)
Derivative valuation, tax effect 976 1,150 (1,521) 3,138
Other, net of tax 119 70 299 424
Total other comprehensive income (loss) (12,969) (26,333) 23,052 (54,731)
Total comprehensive income (loss) (11,173) (1,318) 49,522 37,052
Less: Comprehensive income attributable to noncontrolling interest (2,620) (2,929) (7,005) (8,678)
Comprehensive income (loss) attributable to TTEC stockholders $ (13,793) $ (4,247) $ 42,517 $ 28,374
Weighted average shares outstanding        
Basic 47,415 47,207 47,305 47,087
Diluted 47,488 47,314 47,417 47,354
Net income (loss) per share attributable to TTEC stockholders        
Basic $ (0.03) $ 0.47 $ 0.39 $ 1.72
Diluted $ (0.03) $ 0.47 $ 0.39 $ 1.71