XML 40 R27.htm IDEA: XBRL DOCUMENT
v3.24.2.u1

SEGMENT INFORMATION (Tables) | 6 Months Ended
--- | ---
Jun. 30, 2024
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income/ |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | (loss) from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 116,368 | ​ | $ | — | ​ | $ | 116,368 | ​ | $ | 7,014 | ​ | $ | 6,008 | ​
TTEC Engage | ​ |  | 417,717 | ​ |  | — | ​ |  | 417,717 | ​ |  | 18,057 | ​ |  | (230,421) | ​
Total | ​ | $ | 534,085 | ​ | $ | — | ​ | $ | 534,085 | ​ | $ | 25,071 | ​ | $ | (224,413) | ​
​ Three Months Ended June 30, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 117,585 | ​ | $ | — | ​ | $ | 117,585 | ​ | $ | 6,722 | ​ | $ | 7,154 | ​
TTEC Engage | ​ |  | 482,809 | ​ |  | — | ​ |  | 482,809 | ​ |  | 18,224 | ​ |  | 24,144 | ​
Total | ​ | $ | 600,394 | ​ | $ | — | ​ | $ | 600,394 | ​ | $ | 24,946 | ​ | $ | 31,298 | ​
​ Six Months Ended June 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income/ |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | (loss) from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 228,399 | ​ | $ | — | ​ | $ | 228,399 | ​ | $ | 14,064 | ​ | $ | 9,296 | ​
TTEC Engage | ​ |  | 882,324 | ​ |  | — | ​ |  | 882,324 | ​ |  | 36,152 | ​ |  | (210,998) | ​
Total | ​ | $ | 1,110,723 | ​ | $ | — | ​ | $ | 1,110,723 | ​ | $ | 50,216 | ​ | $ | (201,702) | ​
​ Six Months Ended June 30, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 234,512 | ​ | $ | — | ​ | $ | 234,512 | ​ | $ | 13,583 | ​ | $ | 7,939 | ​
TTEC Engage | ​ |  | 999,168 | ​ | ​ | — | ​ |  | 999,168 | ​ |  | 37,190 | ​ |  | 67,770 | ​
Total | ​ | $ | 1,233,680 | ​ | $ | — | ​ | $ | 1,233,680 | ​ | $ | 50,773 | ​ | $ | 75,709 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​
​ | ​ | June 30, | ​ | June 30, | ​
​ | ​ | 2024 |  | 2023 |  | 2024 |  | 2023 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,290 |  | $ | 2,352 |  | $ | 4,077 |  | $ | 4,626 | ​
TTEC Engage | ​ |  | 11,919 | ​ |  | 16,933 | ​ |  | 23,605 | ​ |  | 28,328 | ​
Total | ​ | $ | 14,209 |  | $ | 19,285 |  | $ | 27,682 |  | $ | 32,954 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | June 30, 2024 |  | December 31, 2023 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 798,832 |  | $ | 815,488 | ​
TTEC Engage | ​ | ​ |  | 993,789 | ​ |  | 1,370,110 | ​
Total | ​ | ​ | $ | 1,792,621 |  | $ | 2,185,598 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue by Geographic Area | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended June 30, | ​ | Six Months Ended June 30, | ​
​ |  | 2024 |  | 2023 |  | 2024 |  | 2023 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 354,607 | ​ | $ | 414,854 |  | $ | 741,599 | ​ | $ | 858,890 | ​
Philippines / Asia Pacific / India | ​ |  | 108,728 | ​ |  | 115,740 | ​ |  | 229,194 | ​ |  | 237,779 | ​
Europe / Middle East / Africa | ​ |  | 42,188 | ​ |  | 36,023 | ​ |  | 81,031 | ​ |  | 70,477 | ​
Latin America | ​ |  | 28,562 | ​ |  | 33,777 | ​ |  | 58,899 | ​ |  | 66,534 | ​
Total | ​ | $ | 534,085 |  | $ | 600,394 | ​ | $ | 1,110,723 | ​ | $ | 1,233,680 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​

X
- Definition Tabular disclosure of the names of foreign countries from which revenue is material and the amount of revenue from external customers attributed to those countries. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Topic 220 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -Publisher FASB -URI https://asc.fasb.org//1943274/2147483621/220-10-S99-2 + Details
Name: | us-gaap_ScheduleOfRevenueFromExternalCustomersAttributedToForeignCountriesByGeographicAreaTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482573/350-20-50-1 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-25 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-30 + Details
Name: | us-gaap_ScheduleOfSegmentReportingInformationBySegmentTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- References No definition available. + Details
Name: | us-gaap_SegmentReportingAbstract
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration