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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2024
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Reporting Information, by Segment [Table Text Block] | The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM. For the Year Ended December 31, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 1,748,569 | ​ | $ | 459,018 | ​ | $ | 2,207,587 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 1,423,747 | ​ | ​ | 312,118 | ​ | ​ | 1,735,865 | ​
Selling, general and administrative | ​ | ​ | ​ | 201,718 | ​ | ​ | 91,324 | ​ | ​ | 293,042 | ​
Depreciation and amortization | ​ | ​ | ​ | 70,075 | ​ | ​ | 27,880 | ​ | ​ | 97,955 | ​
Other segment items(2) | ​ | ​ | ​ | 250,240 | ​ | ​ | 4,005 | ​ | ​ | 254,245 | ​
Income from operations | ​ | ​ | ​ | (197,211) | ​ | ​ | 23,691 | ​ | ​ | (173,520) | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 2,732 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (84,315) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 18,586 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (236,517) | ​
​ For the year ended December 31, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 1,975,935 | ​ | $ | 486,882 | ​ | $ | 2,462,817 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 1,598,907 | ​ | ​ | 333,970 | ​ | ​ | 1,932,877 | ​
Selling, general and administrative | ​ | ​ | ​ | 201,634 | ​ | ​ | 89,239 | ​ | ​ | 290,873 | ​
Depreciation and amortization | ​ | ​ | ​ | 74,040 | ​ | ​ | 27,232 | ​ | ​ | 101,272 | ​
Other segment items(2) | ​ | ​ | ​ | 13,179 | ​ | ​ | 6,595 | ​ | ​ | 19,774 | ​
Income from operations | ​ | ​ | ​ | 88,175 | ​ | ​ | 29,846 | ​ | ​ | 118,021 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 5,150 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (78,321) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (4,126) | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 40,724 | ​
​ For the Year Ended December 31, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 1,980,037 | ​ | $ | 463,670 | ​ | $ | 2,443,707 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 1,552,063 | ​ | ​ | 304,455 | ​ | ​ | 1,856,518 | ​
Selling, general and administrative | ​ | ​ | ​ | 196,493 | ​ | ​ | 90,940 | ​ | ​ | 287,433 | ​
Depreciation and amortization | ​ | ​ | ​ | 79,470 | ​ | ​ | 32,321 | ​ | ​ | 111,791 | ​
Other segment items(2) | ​ | ​ | ​ | 18,363 | ​ | ​ | 1,059 | ​ | ​ | 19,422 | ​
Income from operations | ​ | ​ | ​ | 133,648 | ​ | ​ | 34,895 | ​ | ​ | 168,543 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 1,811 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (36,067) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 10,161 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 144,448 | ​
​ (1) Cost of services primarily includes employee related and technology costs. (2) Other segment items include impairment losses and restructuring charges. ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | For the Year Ended December 31, |
​ |  |  | 2024 |  | 2023 |  | 2022 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 8,245 | ​ | $ | 8,232 | ​ | $ | 9,155 | ​
TTEC Engage | ​ | ​ |  | 36,928 | ​ |  | 59,607 | ​ |  | 74,857 | ​
Total | ​ | ​ | $ | 45,173 | ​ | $ | 67,839 | ​ | $ | 84,012 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | December 31, | ​
​ | ​ | ​ | 2024 |  | 2023 | ​ | 2022 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 776,099 |  | $ | 815,488 | ​ | $ | 811,258 | ​
TTEC Engage | ​ | ​ |  | 977,281 | ​ |  | 1,370,110 | ​ |  | 1,342,704 | ​
Total | ​ | ​ | $ | 1,753,380 |  | $ | 2,185,598 | ​ | $ | 2,153,962 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block] | The following tables present certain financial data based upon the geographic location where the services are provided (in thousands). ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | As of and for the |
​ | ​ | ​ | Year Ended December 31, |
​ |  | ​ | 2024 |  | 2023 |  | 2022 |
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | ​ | $ | 1,497,887 | ​ | $ | 1,710,716 | ​ | $ | 1,738,053 | ​
Philippines / Asia Pacific / India | ​ | ​ |  | 419,856 | ​ |  | 477,455 | ​ |  | 457,526 | ​
Europe / Middle East / Africa | ​ | ​ |  | 174,155 | ​ |  | 142,665 | ​ |  | 131,575 | ​
Latin America | ​ | ​ |  | 115,689 | ​ |  | 131,981 | ​ |  | 116,553 | ​
Total | ​ | ​ | $ | 2,207,587 | ​ | $ | 2,462,817 | ​ | $ | 2,443,707 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Property, plant and equipment, gross | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | ​ | $ | 427,631 | ​ | $ | 506,092 | ​ | $ | 631,459 | ​
Philippines / Asia Pacific / India | ​ | ​ |  | 150,567 | ​ |  | 170,403 | ​ |  | 162,857 | ​
Europe / Middle East / Africa | ​ | ​ |  | 39,952 | ​ |  | 30,290 | ​ |  | 21,435 | ​
Latin America | ​ | ​ |  | 43,967 | ​ |  | 45,731 | ​ |  | 41,892 | ​
Total | ​ | ​ | $ | 662,117 | ​ | $ | 752,516 | ​ | $ | 857,643 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Other long-term assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | ​ | $ | 89,849 | ​ | $ | 90,810 | ​ | $ | 56,372 | ​
Philippines / Asia Pacific / India | ​ | ​ |  | 9,298 | ​ |  | 7,752 | ​ |  | 8,826 | ​
Europe / Middle East / Africa | ​ | ​ |  | 1,559 | ​ |  | 2,021 | ​ |  | 1,306 | ​
Latin America | ​ | ​ |  | 780 | ​ |  | 990 | ​ |  | 1,230 | ​
Total | ​ | ​ | $ | 101,486 | ​ | $ | 101,573 | ​ | $ | 67,734 | ​
​

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