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SEGMENT INFORMATION (Tables) | 3 Months Ended
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Mar. 31, 2025
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Reporting Information, by Segment [Table Text Block] | The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM. Three Months Ended March 31, 2025
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 426,188 | ​ | $ | 108,040 | ​ | $ | 534,228 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 342,162 | ​ | ​ | 72,385 | ​ | ​ | 414,547 | ​
Selling, general and administrative | ​ | ​ | ​ | 47,483 | ​ | ​ | 22,554 | ​ | ​ | 70,037 | ​
Depreciation and amortization | ​ | ​ | ​ | 16,206 | ​ | ​ | 6,492 | ​ | ​ | 22,698 | ​
Other segment items(2) | ​ | ​ | ​ | 2,012 | ​ | ​ | 745 | ​ | ​ | 2,757 | ​
Income from operations | ​ | ​ | ​ | 18,325 | ​ | ​ | 5,864 | ​ | ​ | 24,189 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 4,580 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (19,797) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 3,589 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 12,561 | ​
​ Three Months Ended March 31, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 464,607 | ​ | $ | 112,031 | ​ | $ | 576,638 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 375,009 | ​ | ​ | 78,809 | ​ | ​ | 453,818 | ​
Selling, general and administrative | ​ | ​ | ​ | 51,288 | ​ | ​ | 23,287 | ​ | ​ | 74,575 | ​
Depreciation and amortization | ​ | ​ | ​ | 18,095 | ​ | ​ | 7,050 | ​ | ​ | 25,145 | ​
Other segment items(2) | ​ | ​ | ​ | 792 | ​ | ​ | (403) | ​ | ​ | 389 | ​
Income from operations | ​ | ​ | ​ | 19,423 | ​ | ​ | 3,288 | ​ | ​ | 22,711 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 983 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (21,071) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 206 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 2,829 | ​
(1) Cost of services primarily includes employee related and technology costs. (2) Other segment items include impairment losses and restructuring charges. ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​
​ | ​ | March 31, | ​
​ | ​ | 2025 |  | 2024 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,106 |  | $ | 1,787 |
TTEC Engage | ​ |  | 3,300 | ​ |  | 11,686 | ​
Total | ​ | $ | 5,406 |  | $ | 13,473 |
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | March 31, 2025 |  | December 31, 2024 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 769,068 |  | $ | 776,099 | ​
TTEC Engage | ​ | ​ |  | 957,168 | ​ |  | 977,281 | ​
Total | ​ | ​ | $ | 1,726,236 |  | $ | 1,753,380 | ​
Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block] | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended March 31, | ​ | ​
​ |  | 2025 |  | 2024 |  | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 369,029 | ​ | $ | 386,916 |  | ​
Philippines / Asia Pacific / India | ​ |  | 91,254 | ​ |  | 120,465 | ​ | ​
Europe / Middle East / Africa | ​ |  | 47,549 | ​ |  | 38,844 | ​ | ​
Latin America | ​ |  | 26,396 | ​ |  | 30,413 | ​ | ​
Total | ​ | $ | 534,228 |  | $ | 576,638 | ​ | ​
​

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