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DERIVATIVES | 6 Months Ended
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Jun. 30, 2025
DERIVATIVES [ABSTRACT] |
Derivative Instruments and Hedging Activities Disclosure [Text Block] | (6)DERIVATIVES TTEC’s Financial Risk Management Committee monitors cash flow and fair value foreign exchange exposures and interest rate exposures on a worldwide basis, assesses the potential economics and earnings impact from foreign exchange and/or interest rate fluctuations, and deploys risk management policies and solutions to reduce volatility related to TTEC’s exposure to foreign exchange rate changes and interest rate changes. The Company enters into foreign exchange forward and option contracts to reduce its exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Upon proper qualification, these contracts are designated as cash flow hedges. The Company formally documents at the inception of the hedge all relationships between hedging instruments and hedged items as well as its risk management objective and strategy for undertaking various hedging activities. The Company also enters into fair value derivative contracts that hedge against foreign currency exchange gains and losses primarily associated with short-term payables and receivables. These swap contracts are not designated as hedges under ASC Topic 815, Derivatives and Hedging. It is the Company’s policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets considers, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company’s creditworthiness. As of June 30, 2025, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. All derivative financial instruments are reported at gross fair value and recorded in Prepaids and other current assets, Other long-term assets, Other current liabilities, and Other long-term liabilities in the accompanying Consolidated Balance Sheets as applicable for each period end. Fair Value of Derivative Instruments The fair value and location of derivatives in the Consolidated Balance Sheets as of June 30, 2025 and December 31, 2024 were as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | June 30, 2025 |
​ | ​ | Designated | Not Designated |
​ | ​ | as Hedging | as Hedging | ​
Designation: | ​ | Instruments | Instruments |
​ |  | Foreign |  | Foreign |
Derivative contract type: | ​ | Exchange | ​ | Exchange |
Derivative classification: | ​ | Cash Flow | ​ | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Prepaids and other current assets | ​ | $ | 1,620 | ​ | $ | 165 | ​
Other long-term assets | ​ |  | 371 | ​ |  | — | ​
Other current liabilities | ​ |  | (116) | ​ |  | (4) | ​
Other long-term liabilities | ​ |  | (22) | ​ |  | — | ​
Total fair value of derivatives, net | ​ | $ | 1,853 | ​ | $ | 161 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | December 31, 2024 |
​ | ​ | Designated | Not Designated |
​ | ​ | as Hedging | as Hedging | ​
Designation: | ​ | Instruments | Instruments |
​ |  | Foreign |  | Foreign |
Derivative contract type: | ​ | Exchange | ​ | Exchange |
Derivative classification: | ​ | Cash Flow | ​ | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Prepaids and other current assets | ​ | $ | 783 | ​ | $ | 6 | ​
Other long-term assets | ​ |  | — | ​ |  | — | ​
Other current liabilities | ​ |  | (2,679) | ​ |  | (183) | ​
Other long-term liabilities | ​ |  | (1,471) | ​ |  | — | ​
Total fair value of derivatives, net | ​ | $ | (3,367) | ​ | $ | (177) | ​
​ Cash Flow Hedges Changes in fair value of derivative instruments designated as cash flow hedges are recorded in Accumulated other comprehensive income (loss), a component of Stockholders’ Equity, to the extent they are deemed effective. Ineffectiveness is measured based on the change in fair value of the forward contracts and the fair value of the hypothetical derivatives with terms that match the critical terms of the risk being hedged. Based on the criteria established by current accounting standards, the Company’s cash flow hedge contracts are deemed to be highly effective. Any realized gains or losses resulting from the foreign currency cash flow hedges are recognized together with the hedged transaction within Revenue. The Company’s foreign exchange cash flow hedging instruments as of June 30, 2025 and December 31, 2024 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts. ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | % Maturing | ​ | ​ | Contracts |
​ | ​ | Notional | ​ | Notional | ​ | ​ | in the next | ​ | ​ | Maturing |
As of June 30, 2025 | ​ | Amount | ​ | Amount | ​ | ​ | 12 months | ​ | ​ | Through |
Philippine Peso |  | 3,949,000 | ​ |  | 69,153 | (1) | ​ | 80.0 | % | ​ | March 2027 | ​
Mexican Peso |  | 359,000 | ​ |  | 17,427 | ​ | ​ | 77.4 | % | ​ | December 2026 | ​
​ | ​ | ​ | ​ | $ | 86,580 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ | ​
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | % Maturing | ​ | ​ | Contracts | ​
​ | ​ | Notional | ​ | Notional |  | ​ | in the next | ​ | ​ | Maturing | ​
As of December 31, 2024 | ​ | Amount | ​ | Amount |  | ​ | 12 months | ​ | ​ | Through | ​
Philippine Peso |  | 6,034,000 | ​ | $ | 105,098 | (1) | ​ | 67.8 | % | ​ | March 2027 | ​
Mexican Peso |  | 548,000 | ​ |  | 26,682 | ​ | ​ | 64.6 | % | ​ | December 2026 | ​
​ | ​ | ​ | ​ | $ | 131,780 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
(1) | Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2025 and December 31, 2024.
​ The amounts and location of gains and losses on Cash Flow Hedges within the Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2025 and 2024 were as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​
​ | ​ | June 30, | ​ | June 30, | ​
​ | ​ | 2025 |  | 2024 |  | 2025 |  | 2024 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Foreign Exchange Cash Flow Hedges, effective: | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount of gain (loss) recognized in Other comprehensive income (loss) (1) | ​ | $ | 3,240 | ​ | $ | (6,280) | ​ | $ | 5,580 | ​ | $ | (5,315) | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount and location of gain (loss) reclassified from Accumulated OCI to: | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Revenue | ​ | $ | 659 | ​ | $ | 364 | ​ | $ | 485 | ​ | $ | 1,988 | ​
Provision for income taxes | ​ | ​ | (171) | ​ | ​ | (95) | ​ | ​ | (126) | ​ | ​ | (518) | ​
Net income (loss) | ​ | $ | 488 | ​ | $ | 269 | ​ | $ | 359 | ​ | $ | 1,470 | ​
(1) As a result of the valuation allowance recorded in Q2 2024 against the Company’s U.S. Deferred Tax Assets, there is no tax impact recognized in Other comprehensive income (loss) for unrealized foreign exchange cash flow hedge gains or losses in 2025. The activity related to the change in net unrealized gains and losses on the cash flow hedges included in “Accumulated other comprehensive income (loss)” in our unaudited consolidated statements of stockholders’ equity is presented in Note 12. Fair Value Hedges Changes in the fair value of derivative instruments not designated as hedges are recognized in earnings in Other income (expense), net on a before tax basis and are offset by gains and losses on the related hedged items. The Company’s volume of foreign exchange fair value derivative contracts as of June 30, 2025 and December 31, 2024 are summarized as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | ​ | ​ | ​ | ​ |
​ | ​ | Notional | ​ | Notional | ​ | ​ | ​ | ​ | ​ | ​ |
As of June 30, 2025 (2) | ​ | Amount | ​ | Amount | ​ | ​ | ​ | ​ | ​ | ​ |
Australian Dollar |  | 4,350 | ​ | $ | 2,851 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Canadian Dollar |  | 7,000 | ​ | ​ | 5,114 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Euro | ​ | 7,000 | ​ | ​ | 8,159 | ​ | ​ | ​ | ​ | ​ | ​ | ​
British Pound | ​ | 7,250 | ​ | ​ | 9,904 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Mexican Peso |  | 70,000 | ​ | ​ | 3,722 | ​ | ​ | ​ | ​ | ​ | ​ | ​
New Zealand Dollar | ​ | 2,700 | ​ | ​ | 1,633 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Polish Zloty |  | 12,500 | ​ |  | 3,421 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | $ | 34,804 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ (2) All fair value hedges are short-term and matured in July 2025.
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Notional | ​ | Notional |  | ​ | ​ | ​ | ​ | ​ | ​
As of December 31, 2024 (3) | ​ | Amount | ​ | Amount |  | ​ | ​ | ​ | ​ | ​ | ​
Australian Dollar |  | 3,850 | ​ | $ | 2,393 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Canadian Dollar | ​ | 5,850 | ​ | ​ | 4,137 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Euro | ​ | 11,000 | ​ | ​ | 11,456 | ​ | ​ | ​ | ​ | ​ | ​ | ​
British Pound |  | 5,600 | ​ | ​ | 7,066 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Mexican Peso |  | 130,000 | ​ |  | 6,307 | ​ | ​ | ​ | ​ | ​ | ​ | ​
New Zealand Dollar |  | 3,400 | ​ | ​ | 1,914 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | $ | 33,273 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ (3) All fair value hedges are short-term and matured in January 2025. The amounts and location of before tax gains and losses on Fair Value Hedges within the Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2025 and 2024, respectively, were as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended June 30, |
​ | ​ | 2025 | ​ | 2024 |
Designation: |  | Not Designated as Hedging Instruments | ​
Derivative contract type: |  | Foreign Exchange | ​
Derivative classification: |  | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): | ​ | ​ | ​ | ​ | ​ | ​ | ​
Other income (expense), net |  | $ | 233 |  | $ | (756) | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Six Months Ended June 30, | ​
​ | ​ | 2025 | ​ | 2024 | ​
Designation: |  | Not Designated as Hedging Instruments | ​
Derivative contract type: |  | Foreign Exchange | ​
Derivative classification: |  | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): | ​ | ​ | ​ | ​ | ​ | ​ | ​
Other income (expense), net |  | $ | 281 |  | $ | (530) | ​
​ The related cash flow impacts of all the derivative activities are reflected as cash flows from operating activities.

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