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SEGMENT INFORMATION (Tables) | 6 Months Ended
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Jun. 30, 2025
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Reporting Information, by Segment [Table Text Block] | The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM. Three Months Ended June 30, 2025
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 399,825 | ​ | $ | 113,746 | ​ | $ | 513,571 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 327,015 | ​ | ​ | 72,258 | ​ | ​ | 399,273 | ​
Selling, general and administrative | ​ | ​ | ​ | 47,465 | ​ | ​ | 23,189 | ​ | ​ | 70,654 | ​
Depreciation and amortization | ​ | ​ | ​ | 16,424 | ​ | ​ | 6,464 | ​ | ​ | 22,888 | ​
Other segment items(2) | ​ | ​ | ​ | 1,454 | ​ | ​ | 426 | ​ | ​ | 1,880 | ​
Income from operations | ​ | ​ | ​ | 7,467 | ​ | ​ | 11,409 | ​ | ​ | 18,876 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 3,217 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (18,233) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (296) | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 3,564 | ​
​ Three Months Ended June 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 417,717 | ​ | $ | 116,368 | ​ | $ | 534,085 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 340,287 | ​ | ​ | 77,603 | ​ | ​ | 417,890 | ​
Selling, general and administrative | ​ | ​ | ​ | 50,748 | ​ | ​ | 22,978 | ​ | ​ | 73,726 | ​
Depreciation and amortization | ​ | ​ | ​ | 18,057 | ​ | ​ | 7,014 | ​ | ​ | 25,071 | ​
Other segment items(2) | ​ | ​ | ​ | 239,046 | ​ | ​ | 2,765 | ​ | ​ | 241,811 | ​
Income from operations | ​ | ​ | ​ | (230,421) | ​ | ​ | 6,008 | ​ | ​ | (224,413) | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 414 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (20,431) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 1,788 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (242,642) | ​
​ Six Months Ended June 30, 2025
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 826,013 | ​ | $ | 221,786 | ​ | $ | 1,047,799 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 669,177 | ​ | ​ | 144,643 | ​ | ​ | 813,820 | ​
Selling, general and administrative | ​ | ​ | ​ | 94,948 | ​ | ​ | 45,743 | ​ | ​ | 140,691 | ​
Depreciation and amortization | ​ | ​ | ​ | 32,630 | ​ | ​ | 12,956 | ​ | ​ | 45,586 | ​
Other segment items(2) | ​ | ​ | ​ | 3,466 | ​ | ​ | 1,171 | ​ | ​ | 4,637 | ​
Income from operations | ​ | ​ | ​ | 25,792 | ​ | ​ | 17,273 | ​ | ​ | 43,065 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 7,797 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (38,030) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 3,293 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 16,125 | ​
​ Six Months Ended June 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 882,324 | ​ | $ | 228,399 | ​ | $ | 1,110,723 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 715,295 | ​ | ​ | 156,413 | ​ | ​ | 871,708 | ​
Selling, general and administrative | ​ | ​ | ​ | 102,036 | ​ | ​ | 46,265 | ​ | ​ | 148,301 | ​
Depreciation and amortization | ​ | ​ | ​ | 36,152 | ​ | ​ | 14,064 | ​ | ​ | 50,216 | ​
Other segment items(2) | ​ | ​ | ​ | 239,839 | ​ | ​ | 2,361 | ​ | ​ | 242,200 | ​
Income from operations | ​ | ​ | ​ | (210,998) | ​ | ​ | 9,296 | ​ | ​ | (201,702) | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 1,397 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (41,502) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 1,994 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (239,813) | ​
(1) Cost of services primarily includes employee related and technology costs. (2) Other segment items include impairment losses and restructuring charges. ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​
​ | ​ | June 30, | ​ | June 30, | ​
​ | ​ | 2025 |  | 2024 |  | 2025 |  | 2024 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 1,554 |  | $ | 2,290 |  | $ | 3,660 |  | $ | 4,077 | ​
TTEC Engage | ​ |  | 5,627 | ​ |  | 11,919 | ​ |  | 8,927 | ​ |  | 23,605 | ​
Total | ​ | $ | 7,181 |  | $ | 14,209 |  | $ | 12,587 |  | $ | 27,682 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | June 30, 2025 |  | December 31, 2024 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 764,700 |  | $ | 776,099 | ​
TTEC Engage | ​ | ​ |  | 930,330 | ​ |  | 977,281 | ​
Total | ​ | ​ | $ | 1,695,030 |  | $ | 1,753,380 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block] | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended June 30, | ​ | Six Months Ended June 30, | ​
​ |  | 2025 |  | 2024 |  | 2025 |  | 2024 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 346,216 | ​ | $ | 354,607 |  | $ | 715,245 | ​ | $ | 741,599 | ​
Philippines / Asia Pacific / India | ​ |  | 92,350 | ​ |  | 108,728 | ​ |  | 183,604 | ​ |  | 229,194 | ​
Europe / Middle East / Africa | ​ |  | 49,899 | ​ |  | 42,188 | ​ |  | 97,448 | ​ |  | 81,031 | ​
Latin America | ​ |  | 25,106 | ​ |  | 28,562 | ​ |  | 51,502 | ​ |  | 58,899 | ​
Total | ​ | $ | 513,571 |  | $ | 534,085 | ​ | $ | 1,047,799 | ​ | $ | 1,110,723 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​

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