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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2025 | Jun. 30, 2024 | Jun. 30, 2025 | Jun. 30, 2024 | Dec. 31, 2024
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 513,571 | $ 534,085 | $ 1,047,799 | $ 1,110,723 |
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization | 399,273 | 417,890 | 813,820 | 871,708 |
Selling, General and Administrative Expense | 70,654 | 73,726 | 140,691 | 148,301 |
Depreciation, Depletion and Amortization, Nonproduction | 22,888 | 25,071 | 45,586 | 50,216 |
Segment Reporting, Other Segment Item, Amount | 1,880 | 241,811 | 4,637 | 242,200 |
Operating Income (Loss) | 18,876 | (224,413) | 43,065 | (201,702) |
Investment Income, Interest | 3,217 | 414 | 7,797 | 1,397 |
Interest expense | (18,233) | (20,431) | (38,030) | (41,502) |
Other income (expense), net | (296) | 1,788 | 3,293 | 1,994 |
Income before income taxes | 3,564 | (242,642) | 16,125 | (239,813) |
Capital expenditures | 7,181 | 14,209 | 12,587 | 27,682 |
Total Assets | 1,695,030 |  | 1,695,030 |  | $ 1,753,380
TTEC Digital |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 113,746 | 116,368 | 221,786 | 228,399 |
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization | 72,258 | 77,603 | 144,643 | 156,413 |
Selling, General and Administrative Expense | 23,189 | 22,978 | 45,743 | 46,265 |
Depreciation, Depletion and Amortization, Nonproduction | 6,464 | 7,014 | 12,956 | 14,064 |
Segment Reporting, Other Segment Item, Amount | 426 | 2,765 | 1,171 | 2,361 |
Operating Income (Loss) | 11,409 | 6,008 | 17,273 | 9,296 |
Capital expenditures | 1,554 | 2,290 | 3,660 | 4,077 |
Total Assets | 764,700 |  | 764,700 |  | 776,099
TTEC Engage |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 399,825 | 417,717 | 826,013 | 882,324 |
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization | 327,015 | 340,287 | 669,177 | 715,295 |
Selling, General and Administrative Expense | 47,465 | 50,748 | 94,948 | 102,036 |
Depreciation, Depletion and Amortization, Nonproduction | 16,424 | 18,057 | 32,630 | 36,152 |
Segment Reporting, Other Segment Item, Amount | 1,454 | 239,046 | 3,466 | 239,839 |
Operating Income (Loss) | 7,467 | (230,421) | 25,792 | (210,998) |
Capital expenditures | 5,627 | $ 11,919 | 8,927 | $ 23,605 |
Total Assets | $ 930,330 |  | $ 930,330 |  | $ 977,281

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