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SEGMENT INFORMATION (Tables)

6 Months Ended

Jun. 30, 2025

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Reporting Information, by Segment [Table Text Block]

The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.

Three Months Ended June 30, 2025

​	​	​	​	​	​	​	​	​	​	​	​
​	​	​	TTEC Engage		​	TTEC Digital		​	Total		​
Revenue	​	​	$	399,825	​	$	113,746	​	$	513,571	​
Cost of services (exclusive of depreciation and amortization presented separately below) (1)	​	​	​	327,015	​	​	72,258	​	​	399,273	​
Selling, general and administrative	​	​	​	47,465	​	​	23,189	​	​	70,654	​
Depreciation and amortization	​	​	​	16,424	​	​	6,464	​	​	22,888	​
Other segment items(2)	​	​	​	1,454	​	​	426	​	​	1,880	​
Income from operations	​	​	​	7,467	​	​	11,409	​	​	18,876	​
Interest income	​	​	​	​	​	​	​	​	​	3,217	​
Interest expense	​	​	​	​	​	​	​	​	​	(18,233)	​
Other income (expense), net	​	​	​	​	​	​	​	​	​	(296)	​
Income before income taxes	​	​	​	​	​	​	​	​	​	3,564	​

​

Three Months Ended June 30, 2024

​	​	​	​	​	​	​	​	​	​	​	​
​	​	​	TTEC Engage		​	TTEC Digital		​	Total		​
Revenue	​	​	$	417,717	​	$	116,368	​	$	534,085	​
Cost of services (exclusive of depreciation and amortization presented separately below) (1)	​	​	​	340,287	​	​	77,603	​	​	417,890	​
Selling, general and administrative	​	​	​	50,748	​	​	22,978	​	​	73,726	​
Depreciation and amortization	​	​	​	18,057	​	​	7,014	​	​	25,071	​
Other segment items(2)	​	​	​	239,046	​	​	2,765	​	​	241,811	​
Income from operations	​	​	​	(230,421)	​	​	6,008	​	​	(224,413)	​
Interest income	​	​	​	​	​	​	​	​	​	414	​
Interest expense	​	​	​	​	​	​	​	​	​	(20,431)	​
Other income (expense), net	​	​	​	​	​	​	​	​	​	1,788	​
Income before income taxes	​	​	​	​	​	​	​	​	​	(242,642)	​

​

Six Months Ended June 30, 2025

​	​	​	​	​	​	​	​	​	​	​	​
​	​	​	TTEC Engage		​	TTEC Digital		​	Total		​
Revenue	​	​	$	826,013	​	$	221,786	​	$	1,047,799	​
Cost of services (exclusive of depreciation and amortization presented separately below) (1)	​	​	​	669,177	​	​	144,643	​	​	813,820	​
Selling, general and administrative	​	​	​	94,948	​	​	45,743	​	​	140,691	​
Depreciation and amortization	​	​	​	32,630	​	​	12,956	​	​	45,586	​
Other segment items(2)	​	​	​	3,466	​	​	1,171	​	​	4,637	​
Income from operations	​	​	​	25,792	​	​	17,273	​	​	43,065	​
Interest income	​	​	​	​	​	​	​	​	​	7,797	​
Interest expense	​	​	​	​	​	​	​	​	​	(38,030)	​
Other income (expense), net	​	​	​	​	​	​	​	​	​	3,293	​
Income before income taxes	​	​	​	​	​	​	​	​	​	16,125	​

​

Six Months Ended June 30, 2024

​	​	​	​	​	​	​	​	​	​	​	​
​	​	​	TTEC Engage		​	TTEC Digital		​	Total		​
Revenue	​	​	$	882,324	​	$	228,399	​	$	1,110,723	​
Cost of services (exclusive of depreciation and amortization presented separately below) (1)	​	​	​	715,295	​	​	156,413	​	​	871,708	​
Selling, general and administrative	​	​	​	102,036	​	​	46,265	​	​	148,301	​
Depreciation and amortization	​	​	​	36,152	​	​	14,064	​	​	50,216	​
Other segment items(2)	​	​	​	239,839	​	​	2,361	​	​	242,200	​
Income from operations	​	​	​	(210,998)	​	​	9,296	​	​	(201,702)	​
Interest income	​	​	​	​	​	​	​	​	​	1,397	​
Interest expense	​	​	​	​	​	​	​	​	​	(41,502)	​
Other income (expense), net	​	​	​	​	​	​	​	​	​	1,994	​
Income before income taxes	​	​	​	​	​	​	​	​	​	(239,813)	​

⁽¹⁾ Cost of services primarily includes employee related and technology costs.

⁽²⁾ Other segment items include impairment losses and restructuring charges.

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Three Months Ended

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Six Months Ended

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June 30,

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June 30,

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2025

2024

2025

2024

Capital Expenditures

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​

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TTEC Digital

​

$

1,554

$

2,290

$

3,660

$

4,077

​

TTEC Engage

​

5,627

​

11,919

​

8,927

​

23,605

​

Total

​

$

7,181

$

14,209

$

12,587

$

27,682

​

​

​	​	​	​	​	​	​	​	​
​	​	​	June 30, 2025			December 31, 2024		​
Total Assets	​	​	​	​	​	​	​	​
TTEC Digital	​	​	$	764,700		$	776,099	​
TTEC Engage	​	​		930,330	​		977,281	​
Total	​	​	$	1,695,030		$	1,753,380	​
​	​	​	​	​	​	​	​	​

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block]

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

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Three Months Ended June 30,

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Six Months Ended June 30,

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2025

2024

2025

2024

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Revenue

​

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United States / Canada

​

$

346,216

​

$

354,607

$

715,245

​

$

741,599

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Philippines / Asia Pacific / India

​

92,350

​

108,728

​

183,604

​

229,194

​

Europe / Middle East / Africa

​

49,899

​

42,188

​

97,448

​

81,031

​

Latin America

​

25,106

​

28,562

​

51,502

​

58,899

​

Total

​

$

513,571

$

534,085

​

$

1,047,799

​

$

1,110,723

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X

- Definition

Tabular disclosure of the names of foreign countries from which revenue is material and the amount of revenue from external customers attributed to those countries. An entity may also provide subtotals of geographic information about groups of countries.

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Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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