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SEGMENT INFORMATION (Tables) | 9 Months Ended
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Sep. 30, 2025
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Reporting Information, by Segment [Table Text Block] | The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM. Three Months Ended September 30, 2025
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 397,227 | ​ | $ | 121,916 | ​ | $ | 519,143 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 325,938 | ​ | ​ | 87,697 | ​ | ​ | 413,635 | ​
Selling, general and administrative | ​ | ​ | ​ | 46,180 | ​ | ​ | 22,761 | ​ | ​ | 68,941 | ​
Depreciation and amortization | ​ | ​ | ​ | 16,035 | ​ | ​ | 5,991 | ​ | ​ | 22,026 | ​
Other segment items(2) | ​ | ​ | ​ | 1,604 | ​ | ​ | 608 | ​ | ​ | 2,212 | ​
Income from operations | ​ | ​ | ​ | 7,470 | ​ | ​ | 4,859 | ​ | ​ | 12,329 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 501 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (16,627) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 3,848 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 51 | ​
​ Three Months Ended September 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 413,758 | ​ | $ | 115,669 | ​ | $ | 529,427 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 337,808 | ​ | ​ | 77,418 | ​ | ​ | 415,226 | ​
Selling, general and administrative | ​ | ​ | ​ | 49,022 | ​ | ​ | 22,558 | ​ | ​ | 71,580 | ​
Depreciation and amortization | ​ | ​ | ​ | 17,056 | ​ | ​ | 6,986 | ​ | ​ | 24,042 | ​
Other segment items(2) | ​ | ​ | ​ | 4,457 | ​ | ​ | 1,233 | ​ | ​ | 5,690 | ​
Income from operations | ​ | ​ | ​ | 5,415 | ​ | ​ | 7,474 | ​ | ​ | 12,889 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 263 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (21,684) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (1,041) | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (9,573) | ​
​ Nine Months Ended September 30, 2025
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 1,223,240 | ​ | $ | 343,702 | ​ | $ | 1,566,942 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 995,115 | ​ | ​ | 232,340 | ​ | ​ | 1,227,455 | ​
Selling, general and administrative | ​ | ​ | ​ | 141,128 | ​ | ​ | 68,504 | ​ | ​ | 209,632 | ​
Depreciation and amortization | ​ | ​ | ​ | 48,665 | ​ | ​ | 18,947 | ​ | ​ | 67,612 | ​
Other segment items(2) | ​ | ​ | ​ | 5,070 | ​ | ​ | 1,779 | ​ | ​ | 6,849 | ​
Income from operations | ​ | ​ | ​ | 33,262 | ​ | ​ | 22,132 | ​ | ​ | 55,394 | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 8,298 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (54,657) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 7,141 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 16,176 | ​
​ Nine Months Ended September 30, 2024
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | TTEC Engage | ​ | TTEC Digital | ​ | Total | ​
Revenue | ​ | ​ | $ | 1,296,082 | ​ | $ | 344,068 | ​ | $ | 1,640,150 | ​
Cost of services (exclusive of depreciation and amortization presented separately below) (1) | ​ | ​ | ​ | 1,053,103 | ​ | ​ | 233,831 | ​ | ​ | 1,286,934 | ​
Selling, general and administrative | ​ | ​ | ​ | 151,058 | ​ | ​ | 68,823 | ​ | ​ | 219,881 | ​
Depreciation and amortization | ​ | ​ | ​ | 53,207 | ​ | ​ | 21,051 | ​ | ​ | 74,258 | ​
Other segment items(2) | ​ | ​ | ​ | 244,298 | ​ | ​ | 3,592 | ​ | ​ | 247,890 | ​
Income from operations | ​ | ​ | ​ | (205,584) | ​ | ​ | 16,771 | ​ | ​ | (188,813) | ​
Interest income | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 1,660 | ​
Interest expense | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (63,186) | ​
Other income (expense), net | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | 953 | ​
Income before income taxes | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | (249,386) | ​
(1) Cost of services primarily includes employee related and technology costs. (2) Other segment items include impairment losses and restructuring charges. ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Nine Months Ended | ​
​ | ​ | September 30, | ​ | September 30, | ​
​ | ​ | 2025 |  | 2024 |  | 2025 |  | 2024 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,230 |  | $ | 2,420 |  | $ | 5,890 |  | $ | 6,498 | ​
TTEC Engage | ​ |  | 11,564 | ​ |  | 6,363 | ​ |  | 20,491 | ​ |  | 29,967 | ​
Total | ​ | $ | 13,794 |  | $ | 8,783 |  | $ | 26,381 |  | $ | 36,465 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | September 30, 2025 |  | December 31, 2024 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 771,940 |  | $ | 776,099 | ​
TTEC Engage | ​ | ​ |  | 909,708 | ​ |  | 977,281 | ​
Total | ​ | ​ | $ | 1,681,648 |  | $ | 1,753,380 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block] | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended September 30, | ​ | Nine Months Ended September 30, | ​
​ |  | 2025 |  | 2024 |  | 2025 |  | 2024 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 344,658 | ​ | $ | 357,650 |  | $ | 1,059,903 | ​ | $ | 1,099,173 | ​
Philippines / Asia Pacific / India | ​ |  | 94,367 | ​ |  | 96,273 | ​ |  | 277,971 | ​ |  | 325,467 | ​
Europe / Middle East / Africa | ​ |  | 52,956 | ​ |  | 47,118 | ​ |  | 150,404 | ​ |  | 128,148 | ​
Latin America | ​ |  | 27,162 | ​ |  | 28,386 | ​ |  | 78,664 | ​ |  | 87,362 | ​
Total | ​ | $ | 519,143 |  | $ | 529,427 | ​ | $ | 1,566,942 | ​ | $ | 1,640,150 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​

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