XML 64 R52.htm IDEA: XBRL DOCUMENT v3.25.3
COMMITMENTS AND CONTINGENCIES (NARRATIVE) (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Nov. 05, 2025
Sep. 30, 2025
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Debt Instrument [Line Items]              
Letters of Credit Outstanding, Amount   $ 5,200 $ 5,200   $ 5,200    
Credit facility interest rate         6.60%    
Line of Credit Facility, Covenant Compliance   As of September 30, 2025, the Company was in compliance with all covenants and conditions under its Credit Agreement          
Long-Term Line of Credit, Noncurrent   $ 882,500 882,500   $ 882,500   $ 975,000
Line of Credit Facility, Average Outstanding Amount   993,900       $ 1,047,300  
Line of Credit Facility, Remaining Borrowing Capacity   190,000 190,000   190,000    
Letters Of Credit Issued Outside Line Of Credit Facility   300 300   $ 300    
Eighth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Initiation Date         Feb. 26, 2024    
Line of Credit Facility, Commitment Fee Description         the quarter ending March 31, 2024 through the quarter ending March 31, 2025, from the current 3.5 to 1 to between 4.0 to 1 and 4.5 to 1, as may be applicable in different quarters; and to reduce the total lenders’ commitment from $1.5 billion to $1.3 billion.    
Ninth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Initiation Date         Aug. 08, 2024    
Line of Credit Facility, Current Borrowing Capacity   1,200,000 $ 1,200,000   $ 1,200,000    
Tenth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Initiation Date         Nov. 05, 2025    
Line of Credit Facility, Expiration Date         Nov. 23, 2027    
Line of Credit Facility, Borrowing Capacity, Description The aggregate revolving commitment is reduced from $1.2 billion to $1.05 billion, with further reductions of $25 million each on April 1, 2026 and July 1, 2026            
Line of Credit Facility, Maximum Borrowing Capacity $ 1,050,000            
Line of Credit Facility, Commitment Fee Description A one-time extension fee of 1.5% of the aggregate revolving credit commitment is payable if the Credit Facility is still in effect on October 1, 2026            
Debt Instrument, Interest Rate, Basis for Effective Rate Base rate loans bear interest at a rate equal to the highest of (a) the prime rate, (b) the federal funds rate plus 0.50%, and (c) SOFR in effect on such day plus 1.0%. Base rate loans shall be based on the base rate, plus the applicable credit margin of 2.0% through September 30, 2026, increasing to 5.0% thereafter. SOFR loans bear interest at a rate equal to the applicable spread adjusted SOFR plus applicable credit margin of 3.0% through September 30, 2026, increasing to spread adjusted SOFR plus 6.0% thereafter            
Line of Credit Facility, Covenant Terms Limits on certain indebtedness, liens, investments and mergers are reduced by 50%, while acquisitions and restricted payments (subject to limited exceptions) are reduced by 100%. Certain other uses of cash are also restricted, subject to limited exceptions. The period during which certain covenant adjustments apply are as of March 31, 2026 and June 30, 2026. The maximum net leverage ratio steps down from the currently permitted 4.25 to 3.00 by Q3 2027 (TTEC’s Q3 2025 net leverage ratio is 3.46). The upfront fee payable to consenting lenders is 20 basis points of the revolving credit commitment            
Tenth Amendment [Member] | Letter of Credit [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Description The letter of credit sublimit is reduced from $100 million to $50 million            
Secured Overnight Financing Rate (SOFR) [Member] | Letter of Credit [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description         Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for SOFR loans.    
Company's net leverage ratio [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description     3.46        
Minimum [Member] | Maximum leverage ratio [Member] | Ninth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description         5.15    
Minimum [Member] | Minimum interest coverage ratio [Member] | Ninth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description       2.00 3.50    
Maximum [Member] | Eighth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Current Borrowing Capacity   $ 1,300,000 $ 1,300,000   $ 1,300,000    
Maximum [Member] | Maximum leverage ratio [Member] | Ninth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description         1.00    
Maximum [Member] | Minimum interest coverage ratio [Member] | Ninth Amendment [Member]              
Debt Instrument [Line Items]              
Line of Credit Facility, Interest Rate Description       1.00 1.00