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Pay vs Performance Disclosure - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Pay vs Performance Disclosure          
Pay vs Performance Disclosure, Table

Pay Versus Performance (PvP) Table

 

The table below shows compensation actually paid (as defined by the SEC in Item 402(v) of Regulation S-K) for our executives and our financial performance for the years shown in the table. For purposes of this discussion, our CEO is also referred to as our principal executive officer or “PEO” and our other NEOs are referred to as our “Non-PEO NEOs”:

 

          Value of an Initial $100
Investment Based on 12/31/19		   Company Selected Measure

Fiscal

Year

Summary
Compensation
Table Total

for PEO1,2

Compensation
Actually Paid

to PEO1,3

Average
Summary
Compensation

Table Total

For Non-PEO
NEOs1,4

Average
Compensation
Actually Paid

to Non-PEO

NEOs1,5

Total

Stockholder

Return6

Peer Group

Total

Stockholder

Return7

Net

Income (millions)8

Pre-Bonus Adjusted

Operating Income (millions)9

2024 $63,536 $63,536 $2,399,937 $760,350 $15 $157 ($310.6) $92.2
2023 $100,151 $100,151 $1,782,960 $138,937 $61 $158 $18.3 $154.7
2022 $69,683 $69,683 $6,423,892 $1,502,297 $119 $125 $117.3 $197.8
2021 $632,135 $632,135 $2,045,642 $2,745,100 $241 $194 $158.2 $251.4
2020 $628,295 $628,295 $1,917,864 $2,325,816 $192 $129 $129.3 $237.5

 

1.The NEOs included in these columns reflect the following individuals:

 

Year PEO Non-PEO NEOs
2024 Kenneth D. Tuchman Kenneth "Kenny" R. Wagers, Francois Bourret, Michelle "Shelly" R. Swanback, David J. Seybold, Margaret B. McLean
2023 Kenneth D. Tuchman Michelle "Shelly" R. Swanback, Francois  Bourret, Dustin J. Semach, David J. Seybold, Margaret B. McLean
2022 Kenneth D. Tuchman Dustin J. Semach, Michelle "Shelly" R. Swanback, Regina M. Paolillo, David J. Seybold
2021 Kenneth D. Tuchman Regina M. Paolillo, Richard S. Erickson, Judi A. Hand, Margaret B. McLean, Dustin J. Semach
2020 Kenneth D. Tuchman Regina M. Paolillo, Martin F. DeGhetto, Richard S. Erickson, Judi A. Hand, Margaret B. McLean

 

 

2.Amounts reflect Summary Compensation Table Total Pay for our NEOs for each corresponding year.
3.Compensation Actually Paid (CAP) has been calculated based on the requirements and methodology set forth in the applicable SEC rules (Item 402(v) of Regulation S-K). Since Mr. Tuchman does not currently receive equity grants, there are no equity adjustments recorded and the dollar amounts reflect the actual amount of compensation earned during the applicable year.
4.The amounts reported under "Average Summary Compensation Table Total" for non-PEO NEOs represent the average of the amounts reported for the Company's NEOs as a group (excluding any individual serving as PEO for such year) in the 'Total' column of the Summary Compensation Table in each applicable year.
5.The amounts in column "Average Compensation Actually Paid" for non-PEO NEOs represent the average amount of compensation paid to the NEOs as a group (excluding the PEO), as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual average amount of compensation earned by or paid to the NEOs as a group during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the adjustments in the table below were made to the NEOs' total compensation for each year to determine the compensation actually paid. See "Reconciliation of Summary Compensation Table Total to Compensation Actually Paid for Non-PEO NEOs" table below for additional information.
6.Total Stockholder Return (TSR) represents the cumulative return on a fixed investment of $100 in the Company’s common stock, for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.
7.Peer Group Total Stockholder Return represents the cumulative return on a fixed investment of $100 in the same Customized Peer Group utilized in our annual 10-K Stock Performance Graph (Accenture Plc, Cognizant Technology Solutions Corp, Concentrix Corp, Globant S.A., Teleperformance, Telus International) for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.
8.The dollar amounts reported represent the net income reflected in the Company’s audited financial statements for the applicable year.
9.We use pre-bonus adjusted Operating Income as a performance measure in our annual cash-based incentive plan. Refer to "Reconciliation of Non-GAAP Income from Operations" table on page 60 for reconciliations from GAAP figures to pre-bonus adjusted operating figures. TTEC presents company performance metrics on a non-GAAP basis to more accurately convey the performance of the business, which adjusts for non-operating items including, but not limited to, asset impairment, restructuring charges, cybersecurity incident-related costs, changes in acquisition contingent considerations, and one-time non-recurring items.

 

Reconciliation of Summary Compensation Table Total to Compensation Actually Paid for Non-PEO NEOs

 

Fiscal

Year

 Summary
Compensation
Table Total		 (Minus): Grant
Date Value of
Equity Awards
Granted in the
Fiscal Year		 Plus: Fair
Value at Fiscal
Year End of
Outstanding
and Unvested
Equity Awards
Granted in the
Fiscal Year		 Plus/(Minus):
Change in
Fair Value of
Outstanding
and
Unvested
Equity
Awards
Granted in
Prior Fiscal
Years		 Plus: Fair
Value at
Vesting of
Equity
Awards
Granted and
Vested in the
Fiscal Year		 Plus/(Minus):
Change in Fair
Value as of the
Vesting Date of
Equity Awards
Granted in Prior
Fiscal Years that
Vested in the
Fiscal Year		 (Minus): Fair
Value as of the
Prior Fiscal Year
End of Equity
Awards Granted
in Prior Fiscal
Years that
Failed to Meet
Vesting
Conditions in
the Fiscal Year		 Plus: Value of
Dividends or
Other Earnings
Paid on Equity
Awards Not
Otherwise
Reflected in
Total
Compensation

Compensation
Actually Paid

 

 

2024 $2,399,937 ($1,707,996) $686,372 ($441,083) $0 ($176,879) $0 $0 $760,350
2023 $1,782,960 ($1,260,497) $300,520 ($546,207) $0 ($38,247) ($99,593) $0 $138,937
2022 $6,423,892 ($5,971,533) $1,427,926 $38,389 $48,620 ($126,588) ($338,408) $0 $1,502,297
2021 $2,045,642 ($758,623) $315,295 $753,592 $153,446 $235,747 $0 $0 $2,745,100
2020 $1,917,864 ($966,385) $797,796 $297,612 $375,662 $38,641 ($135,374) $0 $2,325,816

 

For purposes of the above adjustments, the fair value of equity awards on the applicable date were determined in accordance with FASB’s ASC Topic 718, using valuation methodologies that are generally consistent with those used to determine the grant-date fair value for accounting purposes.

The assumptions used in calculating the fair value of the equity awards did not differ in any material respect from the assumptions used to calculate the grant date value of the awards as reported in the Summary Compensation Table, except for the fair value calculations of performance-based equity awards, which reflect the currently known probable outcome of the performance vesting conditions as of each measurement date.

        
Company Selected Measure Name Pre-Bonus Adjusted Operating Income        
Named Executive Officers, Footnote
1.The NEOs included in these columns reflect the following individuals:
Year PEO Non-PEO NEOs
2024 Kenneth D. Tuchman Kenneth "Kenny" R. Wagers, Francois Bourret, Michelle "Shelly" R. Swanback, David J. Seybold, Margaret B. McLean
2023 Kenneth D. Tuchman Michelle "Shelly" R. Swanback, Francois  Bourret, Dustin J. Semach, David J. Seybold, Margaret B. McLean
2022 Kenneth D. Tuchman Dustin J. Semach, Michelle "Shelly" R. Swanback, Regina M. Paolillo, David J. Seybold
2021 Kenneth D. Tuchman Regina M. Paolillo, Richard S. Erickson, Judi A. Hand, Margaret B. McLean, Dustin J. Semach
2020 Kenneth D. Tuchman Regina M. Paolillo, Martin F. DeGhetto, Richard S. Erickson, Judi A. Hand, Margaret B. McLean
        
Peer Group Issuers, Footnote
7.Peer Group Total Stockholder Return represents the cumulative return on a fixed investment of $100 in the same Customized Peer Group utilized in our annual 10-K Stock Performance Graph (Accenture Plc, Cognizant Technology Solutions Corp, Concentrix Corp, Globant S.A., Teleperformance, Telus International) for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.
        
PEO Total Compensation Amount $ 63,536 $ 100,151 $ 69,683 $ 632,135 $ 628,295
PEO Actually Paid Compensation Amount 63,536 100,151 69,683 632,135 628,295
Non-PEO NEO Average Total Compensation Amount 2,399,937 1,782,960 6,423,892 2,045,642 1,917,864
Non-PEO NEO Average Compensation Actually Paid Amount $ 760,350 138,937 1,502,297 2,745,100 2,325,816
Adjustment to Non-PEO NEO Compensation Footnote

Reconciliation of Summary Compensation Table Total to Compensation Actually Paid for Non-PEO NEOs

Fiscal

Year

 Summary
Compensation
Table Total		 (Minus): Grant
Date Value of
Equity Awards
Granted in the
Fiscal Year		 Plus: Fair
Value at Fiscal
Year End of
Outstanding
and Unvested
Equity Awards
Granted in the
Fiscal Year		 Plus/(Minus):
Change in
Fair Value of
Outstanding
and
Unvested
Equity
Awards
Granted in
Prior Fiscal
Years		 Plus: Fair
Value at
Vesting of
Equity
Awards
Granted and
Vested in the
Fiscal Year		 Plus/(Minus):
Change in Fair
Value as of the
Vesting Date of
Equity Awards
Granted in Prior
Fiscal Years that
Vested in the
Fiscal Year		 (Minus): Fair
Value as of the
Prior Fiscal Year
End of Equity
Awards Granted
in Prior Fiscal
Years that
Failed to Meet
Vesting
Conditions in
the Fiscal Year		 Plus: Value of
Dividends or
Other Earnings
Paid on Equity
Awards Not
Otherwise
Reflected in
Total
Compensation

Compensation
Actually Paid

 

 

2024 $2,399,937 ($1,707,996) $686,372 ($441,083) $0 ($176,879) $0 $0 $760,350
2023 $1,782,960 ($1,260,497) $300,520 ($546,207) $0 ($38,247) ($99,593) $0 $138,937
2022 $6,423,892 ($5,971,533) $1,427,926 $38,389 $48,620 ($126,588) ($338,408) $0 $1,502,297
2021 $2,045,642 ($758,623) $315,295 $753,592 $153,446 $235,747 $0 $0 $2,745,100
2020 $1,917,864 ($966,385) $797,796 $297,612 $375,662 $38,641 ($135,374) $0 $2,325,816
       
Compensation Actually Paid vs. Total Shareholder Return        
Compensation Actually Paid vs. Net Income

       
Compensation Actually Paid vs. Company Selected Measure

       
Total Shareholder Return Vs Peer Group        
Tabular List, Table

Most Important Performance Measures

 

Following is an unranked list of the financial performance measures we consider most important in linking company performance and compensation actually paid to our NEOs for the most recently completed fiscal year. Further information on our performance measures is described in our Compensation Discussion & Analysis (CD&A) above.

 

●Pre-Bonus Adjusted Operating Income
●Revenue
●Adjusted EBITDA
       
Total Shareholder Return Amount $ 15 61 119 241 192
Peer Group Total Shareholder Return Amount 157 158 125 194 129
Net Income (Loss) $ (310,600,000) $ 18,300,000 $ 117,300,000 $ 158,200,000 $ 129,300,000
Company Selected Measure Amount 92,200,000 154,700,000 197,800,000 251,400,000 237,500,000
PEO Name Kenneth D. Tuchman        
Measure:: 1          
Pay vs Performance Disclosure          
Name Pre-Bonus Adjusted Operating Income        
Non-GAAP Measure Description
9.We use pre-bonus adjusted Operating Income as a performance measure in our annual cash-based incentive plan. Refer to "Reconciliation of Non-GAAP Income from Operations" table on page 60 for reconciliations from GAAP figures to pre-bonus adjusted operating figures. TTEC presents company performance metrics on a non-GAAP basis to more accurately convey the performance of the business, which adjusts for non-operating items including, but not limited to, asset impairment, restructuring charges, cybersecurity incident-related costs, changes in acquisition contingent considerations, and one-time non-recurring items.
        
Measure:: 2          
Pay vs Performance Disclosure          
Name Revenue        
Measure:: 3          
Pay vs Performance Disclosure          
Name Adjusted EBITDA        
Non-PEO NEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount $ (1,707,996) $ (1,260,497) $ (5,971,533) $ (758,623) $ (966,385)
Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 686,372 300,520 1,427,926 315,295 797,796
Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (441,083) (546,207) 38,389 753,592 297,612
Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0 0 48,620 153,446 375,662
Non-PEO NEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (176,879) (38,247) (126,588) 235,747 38,641
Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0 (99,593) (338,408) 0 (135,374)
Non-PEO NEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount $ 0 $ 0 $ 0 $ 0 $ 0