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SEGMENT INFORMATION (Note)
 12 Months Ended
Dec. 26, 2021
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
Our operating segments and reportable segments are described below:
Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, manufacturing and logistics, warehousing and distribution, retail, waste and recycling, energy, hospitality and general labor.
Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•PeopleManagement On-Site: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehousing and distribution facilities; and
•PeopleManagement Centerline: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries.
Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and
•PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients.
The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:
(in thousands)202120202019
Revenue from services:
Contingent staffing
PeopleReady$1,270,928 $1,099,462 $1,474,062 
PeopleManagement639,741 586,822 642,233 
Human resource outsourcing
PeopleScout262,953 160,076 252,484 
Total company$2,173,622 $1,846,360 $2,368,779 
The following table presents a reconciliation of segment profit to income (loss) before tax expense (benefit):
(in thousands)202120202019
Segment profit:
PeopleReady$82,398 $43,200 $82,106 
PeopleManagement13,196 11,717 12,593 
PeopleScout36,163 4,525 37,831 
Total segment profit131,757 59,442 132,530 
Corporate unallocated (27,937)(20,714)(21,870)
Third-party processing fees for hiring tax credits(734)(495)(960)
Amortization of software as a service assets(2,709)(2,307)(1,624)
Acquisition/integration costs— — (1,562)
Goodwill and intangible asset impairment charge— (175,189)— 
Gain on deferred compensation assets(2,897)(1,725)(495)
Workforce reduction costs(1,993)(12,570)(3,301)
COVID-19 government subsidies, net4,222 6,211 — 
Other benefits (costs)(3,711)4,496 1,010 
Depreciation and amortization (27,556)(32,031)(37,549)
Income (loss) from operations68,442 (174,882)66,179 
Interest expense and other income, net5,408 1,620 3,865 
Income (loss) before tax expense (benefit)$73,850 $(173,262)$70,044 
Asset information by reportable segment is not presented since we do not manage our segments on a balance sheet basis.
Our international operations are primarily in Canada, Australia and the United Kingdom. Revenue by region was as follows:
(in thousands, except percentages)2021%2020%2019%
United States$2,017,529 92.8 %$1,729,171 93.7 %$2,222,543 93.8 %
International operations156,093 7.2 117,189 6.3 146,236 6.2 
Total revenue from services$2,173,622 100.0 %$1,846,360 100.0 %$2,368,779 100.0 %
No single client represented more than 10.0% of total company revenue for fiscal 2021, 2020 or 2019. Client concentration for our reportable segments was as follows:
•No single client represented 10.0% or more of our PeopleReady reportable segment revenue for fiscal 2021, 2020, or 2019.
•No single client represented 10.0% or more of our PeopleManagement reportable segment revenue for fiscal 2021. One client represented 10.1% and 10.0% of our PeopleManagement reportable segment revenue for fiscal 2020 and 2019, respectively.
•One client represented 10.9%, 10.1% and 12.5% of our PeopleScout reportable segment revenue for fiscal 2021, 2020 and 2019, respectively.
Property and equipment located in international operations was approximately 5.6% and 6.5% of total property and equipment, net as of December 26, 2021 and December 27, 2020, respectively.