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SEGMENT INFORMATION | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
SEGMENT INFORMATION | SEGMENT INFORMATION Segment information Our operating segments and reportable segments are described below: Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, transportation, manufacturing, retail, hospitality and renewable energy. Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP: •PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and •PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients. Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP: •PeopleManagement On-Site: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehousing and distribution facilities; and •PeopleManagement Centerline: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries. The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:
(in thousands) | 2023 | 2022 | 2021
Revenue from services: |  |  |
Contingent staffing |  |  |
PeopleReady | $ | 1,096,318 |  | $ | 1,272,852 |  | $ | 1,270,928 |
PeopleManagement | 580,591 |  | 663,814 |  | 639,741 |
Human resource outsourcing |  |  |
PeopleScout | 229,334 |  | 317,518 |  | 262,953 |
Total company | $ | 1,906,243 |  | $ | 2,254,184 |  | $ | 2,173,622 |
The following table presents a reconciliation of segment profit to income (loss) before tax expense (benefit):
(in thousands) | 2023 | 2022 | 2021
Segment profit: |  |  |
PeopleReady | $ | 26,606 |  | $ | 87,743 |  | $ | 82,398 |
PeopleManagement | 6,963 |  | 15,811 |  | 13,196 |
PeopleScout | 26,922 |  | 44,771 |  | 36,163 |
Total segment profit | 60,491 |  | 148,325 |  | 131,757 |
Corporate unallocated | (31,507) |  | (31,326) |  | (27,937) |
Third-party processing fees for hiring tax credits | (253) |  | (594) |  | (734) |
Amortization of software as a service assets | (4,117) |  | (2,985) |  | (2,709) |
Goodwill and intangible asset impairment charge | (9,485) |  | — |  | — |
Gain on deferred compensation assets | — |  | — |  | (2,897) |
PeopleReady technology upgrade costs | (1,342) |  | (7,935) |  | (1,300) |
Executive leadership transition costs | (5,788) |  | 1,422 |  | (232) |
COVID-19 government assistance, net | (525) |  | — |  | 4,222 |
Other benefits (costs) | (5,503) |  | (5,449) |  | (4,172) |
Depreciation and amortization | (25,821) |  | (29,273) |  | (27,556) |
Income (loss) from operations | (23,850) |  | 72,185 |  | 68,442 |
Interest and other income (expense), net | 3,205 |  | 1,231 |  | 5,408 |
Income (loss) before tax expense (benefit) | $ | (20,645) |  | $ | 73,416 |  | $ | 73,850 |
Asset information by reportable segment is not presented since we do not manage our segments on a balance sheet basis. Domestic and international revenue Our international operations are primarily in Canada, the United Kingdom, and Australia. Revenue by region was as follows:
(in thousands, except percentages) | 2023 | % | 2022 | % | 2021 | %
United States | $ | 1,750,427 |  | 91.8 | % | $ | 2,073,596 |  | 92.0 | % | $ | 2,017,529 |  | 92.8 | %
International operations | 155,816 |  | 8.2 |  | 180,588 |  | 8.0 |  | 156,093 |  | 7.2 |
Total revenue from services | $ | 1,906,243 |  | 100.0 | % | $ | 2,254,184 |  | 100.0 | % | $ | 2,173,622 |  | 100.0 | %
Concentrations of client risk No single client represented more than 10.0% of total company revenue for fiscal 2023, 2022 or 2021. Client concentration for our reportable segments was as follows: •No single client represented 10.0% or more of our PeopleReady reportable segment revenue for fiscal 2023, 2022, or 2021. •One client represented 11.8%, 13.1% and 10.9% of our PeopleScout reportable segment revenue for fiscal 2023, 2022 and 2021, respectively. •One client represented 12.3% and 10.6% of our PeopleManagement reportable segment revenue for fiscal 2023 and 2022, respectively. No single client represented 10.0% or more of our PeopleManagement reportable segment revenue for fiscal 2021. Property and equipment located in international operations was approximately 3.5% and 4.6% of total property and equipment, net as of December 31, 2023 and December 25, 2022, respectively.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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