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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
Schedule of Segment Information | The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:
(in thousands) | 2023 | 2022 | 2021
Revenue from services: |  |  |
Contingent staffing |  |  |
PeopleReady | $ | 1,096,318 |  | $ | 1,272,852 |  | $ | 1,270,928 |
PeopleManagement | 580,591 |  | 663,814 |  | 639,741 |
Human resource outsourcing |  |  |
PeopleScout | 229,334 |  | 317,518 |  | 262,953 |
Total company | $ | 1,906,243 |  | $ | 2,254,184 |  | $ | 2,173,622 |
The following table presents a reconciliation of segment profit to income (loss) before tax expense (benefit):
(in thousands) | 2023 | 2022 | 2021
Segment profit: |  |  |
PeopleReady | $ | 26,606 |  | $ | 87,743 |  | $ | 82,398 |
PeopleManagement | 6,963 |  | 15,811 |  | 13,196 |
PeopleScout | 26,922 |  | 44,771 |  | 36,163 |
Total segment profit | 60,491 |  | 148,325 |  | 131,757 |
Corporate unallocated | (31,507) |  | (31,326) |  | (27,937) |
Third-party processing fees for hiring tax credits | (253) |  | (594) |  | (734) |
Amortization of software as a service assets | (4,117) |  | (2,985) |  | (2,709) |
Goodwill and intangible asset impairment charge | (9,485) |  | — |  | — |
Gain on deferred compensation assets | — |  | — |  | (2,897) |
PeopleReady technology upgrade costs | (1,342) |  | (7,935) |  | (1,300) |
Executive leadership transition costs | (5,788) |  | 1,422 |  | (232) |
COVID-19 government assistance, net | (525) |  | — |  | 4,222 |
Other benefits (costs) | (5,503) |  | (5,449) |  | (4,172) |
Depreciation and amortization | (25,821) |  | (29,273) |  | (27,556) |
Income (loss) from operations | (23,850) |  | 72,185 |  | 68,442 |
Interest and other income (expense), net | 3,205 |  | 1,231 |  | 5,408 |
Income (loss) before tax expense (benefit) | $ | (20,645) |  | $ | 73,416 |  | $ | 73,850 |
Revenue from External Customers by Geographic Areas | Our international operations are primarily in Canada, the United Kingdom, and Australia. Revenue by region was as follows:
(in thousands, except percentages) | 2023 | % | 2022 | % | 2021 | %
United States | $ | 1,750,427 |  | 91.8 | % | $ | 2,073,596 |  | 92.0 | % | $ | 2,017,529 |  | 92.8 | %
International operations | 155,816 |  | 8.2 |  | 180,588 |  | 8.0 |  | 156,093 |  | 7.2 |
Total revenue from services | $ | 1,906,243 |  | 100.0 | % | $ | 2,254,184 |  | 100.0 | % | $ | 2,173,622 |  | 100.0 | %

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