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SEGMENT INFORMATION
 12 Months Ended
Dec. 31, 2023
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
Segment information
Our operating segments and reportable segments are described below:
Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, transportation, manufacturing, retail, hospitality and renewable energy.
Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and
•PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients.
Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•PeopleManagement On-Site: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehousing and distribution facilities; and
•PeopleManagement Centerline: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries.
The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:
(in thousands)202320222021
Revenue from services:
Contingent staffing
PeopleReady$1,096,318 $1,272,852 $1,270,928 
PeopleManagement580,591 663,814 639,741 
Human resource outsourcing
PeopleScout229,334 317,518 262,953 
Total company$1,906,243 $2,254,184 $2,173,622 
The following table presents a reconciliation of segment profit to income (loss) before tax expense (benefit):
(in thousands)202320222021
Segment profit:
PeopleReady$26,606 $87,743 $82,398 
PeopleManagement6,963 15,811 13,196 
PeopleScout26,922 44,771 36,163 
Total segment profit60,491 148,325 131,757 
Corporate unallocated (31,507)(31,326)(27,937)
Third-party processing fees for hiring tax credits(253)(594)(734)
Amortization of software as a service assets(4,117)(2,985)(2,709)
Goodwill and intangible asset impairment charge(9,485)— — 
Gain on deferred compensation assets— — (2,897)
PeopleReady technology upgrade costs(1,342)(7,935)(1,300)
Executive leadership transition costs(5,788)1,422 (232)
COVID-19 government assistance, net(525)— 4,222 
Other benefits (costs)(5,503)(5,449)(4,172)
Depreciation and amortization (25,821)(29,273)(27,556)
Income (loss) from operations(23,850)72,185 68,442 
Interest and other income (expense), net3,205 1,231 5,408 
Income (loss) before tax expense (benefit)$(20,645)$73,416 $73,850 
Asset information by reportable segment is not presented since we do not manage our segments on a balance sheet basis.
Domestic and international revenue
Our international operations are primarily in Canada, the United Kingdom, and Australia. Revenue by region was as follows:
(in thousands, except percentages)2023%2022%2021%
United States$1,750,427 91.8 %$2,073,596 92.0 %$2,017,529 92.8 %
International operations155,816 8.2 180,588 8.0 156,093 7.2 
Total revenue from services$1,906,243 100.0 %$2,254,184 100.0 %$2,173,622 100.0 %
Concentrations of client risk
No single client represented more than 10.0% of total company revenue for fiscal 2023, 2022 or 2021. Client concentration for our reportable segments was as follows:
•No single client represented 10.0% or more of our PeopleReady reportable segment revenue for fiscal 2023, 2022, or 2021.
•One client represented 11.8%, 13.1% and 10.9% of our PeopleScout reportable segment revenue for fiscal 2023, 2022 and 2021, respectively.
•One client represented 12.3% and 10.6% of our PeopleManagement reportable segment revenue for fiscal 2023 and 2022, respectively. No single client represented 10.0% or more of our PeopleManagement reportable segment revenue for fiscal 2021.
Property and equipment located in international operations was approximately 3.5% and 4.6% of total property and equipment, net as of December 31, 2023 and December 25, 2022, respectively.