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SEGMENT INFORMATION | 12 Months Ended
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Dec. 29, 2024
Segment Reporting [Abstract] |
SEGMENT INFORMATION | SEGMENT INFORMATION Segment information Our operating segments and reportable segments are described below: Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, transportation, manufacturing, retail, hospitality and energy. Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP: •PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and •PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients. Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP: •OnSite: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehousing and distribution facilities; and •Centerline: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries. The following tables present our revenue from services by segment, with a reconciliation to total company revenue. Also, the tables present significant segment expense categories regularly provided to the CODM and included in the calculation of segment profit. Refer to Note 1: Summary of Significant Accounting Policies for definition of segment profit. Cost of services and SG&A expense for the individual segments, as presented in the tables below, exclude certain costs and benefits that are also excluded from the calculation of segment profit. Lastly, the tables include a reconciliation of segment profit to income (loss) before tax expense (benefit).
| 2024
(in thousands) | PeopleReady | PeopleScout | PeopleManagement | Total Company
Revenue from services | $ | 868,549 |  | $ | 156,643 |  | $ | 542,201 |  | $ | 1,567,393 |
Cost of services | 614,860 |  | 91,484 |  | 456,096 |  |
Selling, general and administrative expense | 247,906 |  | 53,007 |  | 70,986 |  |
Total segment profit | $ | 5,783 |  | $ | 12,152 |  | $ | 15,119 |  | $ | 33,054 |
Corporate unallocated |  |  |  | (21,887) |
Third-party processing fees for hiring tax credits |  |  |  | (240) |
Amortization of software as a service assets |  |  |  | (6,162) |
Goodwill and intangible asset impairment charge |  |  |  | (59,674) |
PeopleReady technology upgrade costs |  |  |  | (8,807) |
COVID-19 government subsidies, net of fees |  |  |  | 9,652 |
Other costs, net |  |  |  | (9,150) |
Depreciation and amortization (inclusive of depreciation included in cost of services) |  |  |  | (29,561) |
Income (loss) from operations |  |  |  | (92,775) |
Interest and other income (expense), net |  |  |  | 4,251 |
Income (loss) before tax expense (benefit) |  |  |  | $ | (88,524) |
| 2023
(in thousands) | PeopleReady | PeopleScout | PeopleManagement | Total Company
Revenue from services | $ | 1,096,318 |  | $ | 229,334 |  | $ | 580,591 |  | $ | 1,906,243 |
Cost of services | 772,058 |  | 137,551 |  | 488,692 |  |
Selling, general and administrative expense | 297,654 |  | 64,861 |  | 84,936 |  |
Total segment profit | $ | 26,606 |  | $ | 26,922 |  | $ | 6,963 |  | $ | 60,491 |
Corporate unallocated |  |  |  | (31,507) |
Third-party processing fees for hiring tax credits |  |  |  | (253) |
Amortization of software as a service assets |  |  |  | (4,117) |
Goodwill and intangible asset impairment charge |  |  |  | (9,485) |
PeopleReady technology upgrade costs |  |  |  | (1,342) |
Executive leadership transition costs |  |  |  | (5,788) |
COVID-19 government subsidies, net of fees |  |  |  | (525) |
Other costs, net |  |  |  | (5,503) |
Depreciation and amortization |  |  |  | (25,821) |
Income (loss) from operations |  |  |  | (23,850) |
Interest and other income (expense), net |  |  |  | 3,205 |
Income (loss) before tax expense (benefit) |  |  |  | $ | (20,645) |
| 2022
(in thousands) | PeopleReady | PeopleScout | PeopleManagement | Total Company
Revenue from services | $ | 1,272,852 |  | $ | 317,518 |  | $ | 663,814 |  | $ | 2,254,184 |
Cost of services | 892,322 |  | 200,861 |  | 558,857 |  |
Selling, general and administrative expense | 292,787 |  | 71,886 |  | 89,146 |  |
Total segment profit | $ | 87,743 |  | $ | 44,771 |  | $ | 15,811 |  | $ | 148,325 |
Corporate unallocated |  |  |  | (31,326) |
Third-party processing fees for hiring tax credits |  |  |  | (594) |
Amortization of software as a service assets |  |  |  | (2,985) |
PeopleReady technology upgrade costs |  |  |  | (7,935) |
Executive leadership transition costs |  |  |  | 1,422 |
Other costs, net |  |  |  | (5,449) |
Depreciation and amortization |  |  |  | (29,273) |
Income (loss) from operations |  |  |  | 72,185 |
Interest and other income (expense), net |  |  |  | 1,231 |
Income (loss) before tax expense (benefit) |  |  |  | $ | 73,416 |
Asset information by reportable segment is not presented since we do not manage our segments on a balance sheet basis. Domestic and international revenue Our international operations are primarily in Canada, the United Kingdom, and Australia. Revenue by region was as follows:
(in thousands, except percentages) | 2024 | % | 2023 | % | 2022 | %
United States | $ | 1,458,501 |  | 93.1 | % | $ | 1,750,427 |  | 91.8 | % | $ | 2,073,596 |  | 92.0 | %
International operations | 108,892 |  | 6.9 |  | 155,816 |  | 8.2 |  | 180,588 |  | 8.0 |
Total revenue from services | $ | 1,567,393 |  | 100.0 | % | $ | 1,906,243 |  | 100.0 | % | $ | 2,254,184 |  | 100.0 | %
Concentrations of client risk No single client represented more than 10.0% of total company revenue for fiscal 2024, 2023 or 2022. Client concentration for our reportable segments was as follows: •No single client represented 10.0% or more of our PeopleReady reportable segment revenue for fiscal 2024, 2023, or 2022. •No single client represented 10.0% or more of our PeopleScout reportable segment revenue for fiscal 2024. One client represented 11.8% and 13.1% of our PeopleScout reportable segment revenue for fiscal 2023 and 2022, respectively. •One client represented 11.4%, 12.3% and 10.6% of our PeopleManagement reportable segment revenue for fiscal 2024, 2023 and 2022, respectively. Property and equipment located in international operations was approximately 3.2% and 3.5% of total property and equipment, net as of December 29, 2024 and December 31, 2023, respectively.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 55 -Paragraph 48 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482785/280-10-55-48 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards 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