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Pay vs Performance Disclosure - USD ($) | 12 Months Ended
--- | ---
Dec. 31, 2022 | Dec. 31, 2021 | Dec. 31, 2020
Pay vs Performance Disclosure [Table] |  |  |
Pay vs Performance [Table Text Block] |
Year |  | SCT Total Compensation For CEO ($) |  | Compensation Actually Paid to CEO ($)(2) |  | Average SCT Total Compensation for Other NEOs ($)(1) |  | Average Compensation Actually Paid to Other NEOs ($)(1)(2) |  | Cumulative TSR ($)(3) |  | S&P 600 Consumer Staples Cumulative TSR ($)(3) |  | Net Income ($M) |  | Company-Selected Performance Measure (Revenue) ($M)
2022 |  | 5,940,235 |  | (710,735) |  |  | 1,229,146 |  |  | 337,631 |  |  | 117 |  |  | 134 |  |  | 144 |  |  | 1,599
2021 |  | 6,565,494 |  | 12,935,723 |  | 1,438,062 |  |  | 2,214,069 |  | 204 |  |  | 143 |  | 164 |  | 1,526
2020 |  | 5,539,836 |  | 9,914,019 |  |  | 951,877 |  |  | 1,304,904 |  |  | 186 |  |  | 111 |  |  | 103 |  |  | 935
Named Executive Officers, Footnote [Text Block] | (1) The Other Named Executive Officers for each year are as follows: 2020: Messrs James Maloney, Nicholas Johnson, Anthony Tyree, Joseph Kelleman, Timothy Robinson, and William Baker. 2021: Messrs. James Maloney, Nicholas Johnson, Anthony Tyree, and Ms. Lauren Walker. 2022: Messrs. James Maloney, Nicholas Johnson, Anthony Tyree, and Jason Groves. |  |
PEO Total Compensation Amount | $ 5,940,235 | $ 6,565,494 | $ 5,539,836
PEO Actually Paid Compensation Amount | $ (710,735) | 12,935,723 | 9,914,019
Adjustment To PEO Compensation, Footnote [Text Block] |
Breakdown of Actual Compensation of Chief Executive Officer
Year | SCT Total for CEO ($) | Equity Value from SCT for CEO ($) | Adjustment for Year-End Equity Value of Awards Granted in Current Fiscal Year for CEO ($) | Adjustment for Dividends Accrued During Fiscal Year on Unvested Equity Awards for CEO ($) | Adjustment for Change in Fair Value of Unvested Equity Awards Granted in Prior Years for CEO ($) | Adjustment for Change in Fair Value of Equity Awards Vested During Fiscal Year for CEO ($) | Adjustment for Fair Value of Equity Awards Forfeited During Fiscal Year for CEO ($) | Compensation Actually Paid for CEO ($)
2022 | 5,940,235 | (4,002,009) | 2,517,440 | 553,538 | (2,251,992) | (3,467,947) | — | (710,735)
2021 | 6,565,494 | (3,484,918) | 4,603,480 | 546,641 | 3,925,442 | 779,584 | — | 12,935,723
2020 | 5,539,836 | (2,865,825) | 5,575,467 | 177,872 | 1,508,409 | (21,740) | — | 9,914,019
Non-PEO NEO Average Total Compensation Amount | $ 1,229,146 | 1,438,062 | 951,877
Non-PEO NEO Average Compensation Actually Paid Amount | $ 337,631 | 2,214,069 | 1,304,904
Adjustment to Non-PEO NEO Compensation Footnote [Text Block] |
Breakdown of Average Actual Compensation of Named Executive Officers |  |  |  |  |
Year | SCT Total for NEO's ($) | Equity Value from SCT for NEO's ($) | Adjustment for Year-End Equity Value of Awards Granted in Current Fiscal Year for NEO's ($) | Adjustment for Dividends Accrued During Fiscal Year on Unvested Equity Awards for NEO's ($) | Adjustment for Change in Fair Value of Unvested Equity Awards Granted in Prior Years for NEO's ($) | Adjustment for Change in Fair Value of Equity Awards Vested During Fiscal Year for NEO's ($) | Adjustment for Fair Value of Equity Awards Forfeited During Fiscal Year for NEO's ($) | Compensation Actually Paid for NEO's ($)
2022 | 1,229,146 | (517,724) | 325,671 | 62,556 | (478,307) | (283,711) | — | 337,631
2021 | 1,438,062 | (411,897) | 505,460 | 41,554 | 386,276 | 254,614 | — | 2,214,069
2020 | 951,877 | (250,649) | 479,037 | 18,135 | 350,728 | (16,690) | (227,734) | 1,304,904
Compensation Actually Paid vs. Company Selected Measure [Text Block] |  |  |
Tabular List [Table Text Block] |
Important Company Performance Metrics
Revenue
Operating Income
Client Net Promoter Score
Total Shareholder Return Amount | $ 117 | 204 | 186
Peer Group Total Shareholder Return Amount | 134 | 143 | 111
Net Income (Loss) | $ 144,000,000 | $ 164,000,000 | $ 103,000,000
Company Selected Measure Amount | 1,599,000,000 | 1,526,000,000 | 935,000,000
Measure [Axis]: 1 |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Measure Name | Revenue |  |
Measure [Axis]: 2 |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Measure Name | Operating Income |  |
Measure [Axis]: 3 |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Measure Name | Client Net Promoter Score |  |
PEO [Member] | Equity Awards [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | $ (4,002,009) | $ (3,484,918) | $ (2,865,825)
PEO [Member] | Equity Awards Granted In Current Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | 2,517,440 | 4,603,480 | 5,575,467
PEO [Member] | Dividends Accrued During Fiscal Year On Unvested Equity Awards [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | 553,538 | 546,641 | 177,872
PEO [Member] | Unvested Equity Awards Granted In Prior Years [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | (2,251,992) | 3,925,442 | 1,508,409
PEO [Member] | Equity Awards Vested During Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | (3,467,947) | 779,584 | (21,740)
PEO [Member] | Equity Awards Forfeited During Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | 0 | 0 | 0
Non-PEO NEO [Member] | Equity Awards [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | (517,724) | (411,897) | (250,649)
Non-PEO NEO [Member] | Equity Awards Granted In Current Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | 325,671 | 505,460 | 479,037
Non-PEO NEO [Member] | Dividends Accrued During Fiscal Year On Unvested Equity Awards [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | 62,556 | 41,554 | 18,135
Non-PEO NEO [Member] | Unvested Equity Awards Granted In Prior Years [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | (478,307) | 386,276 | 350,728
Non-PEO NEO [Member] | Equity Awards Vested During Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | (283,711) | 254,614 | (16,690)
Non-PEO NEO [Member] | Equity Awards Forfeited During Fiscal Year [Member] |  |  |
Pay vs Performance Disclosure [Table] |  |  |
Adjustment to Compensation Amount | $ 0 | $ 0 | $ (227,734)

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