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Condensed consolidated statements of operations - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2021
Sep. 30, 2020
Sep. 30, 2021
Sep. 30, 2020
Revenue:        
Total revenue $ 6,899 $ 5,247 $ 18,024 $ 10,839
Costs and operating expenses:        
Research and development 2,441 2,224 6,926 4,906
Sales and marketing 3,063 1,447 8,460 4,149
General and administrative 5,308 2,541 12,135 6,855
Total costs and operating expenses 19,022 12,824 50,700 31,664
Loss from operations (12,123) (7,577) (32,676) (20,825)
Other income (expense):        
Interest expense (775) (886) (2,631) (2,463)
Change in fair value of preferred stock warrant liability (8,160)   (19,643) 549
Loss on extinguishment of debt (3,100)   (3,100) (2,910)
Other income (expense) (809) 18 (812) 24
Total other income (expense), net (12,844) (868) (26,186) (4,800)
Loss before income taxes (24,967) (8,445) (58,862) (25,625)
Income tax expense 20 20 57 114
Net loss (24,987) (8,465) (58,919) (25,739)
Accretion of redeemable convertible preferred stock to redemption value 210 (832) (1,761) (2,882)
Cumulative redeemable convertible preferred stock dividends (451) (1,412) (2,747) (2,987)
Net loss attributable to common stockholders - basic (25,228) (10,709) (63,427) (31,608)
Net loss attributable to common stockholders - diluted $ (25,228) $ (10,709) $ (63,427) $ (31,608)
Net loss per share attributable to common stockholders - basic $ (0.71) $ (30.08) $ (5.14) $ (89.20)
Net loss per share attributable to common stockholders - diluted $ (0.71) $ (30.08) $ (5.14) $ (89.20)
Weighted average common shares outstanding - basic 35,316,099 356,074 12,344,619 354,341
Weighted average common shares outstanding - diluted 35,316,099 356,074 12,344,619 354,341
Product revenue        
Revenue:        
Total revenue $ 4,824 $ 4,069 $ 12,630 $ 6,921
Costs and operating expenses:        
Cost of product revenue 6,298 5,441 17,900 11,544
Service revenue        
Revenue:        
Total revenue 1,479 895 4,152 2,060
Costs and operating expenses:        
Cost of product revenue 1,516 772 3,997 2,478
Non-commercial revenue        
Revenue:        
Total revenue 596 283 1,242 1,858
Costs and operating expenses:        
Cost of product revenue $ 396 $ 399 $ 1,282 $ 1,732