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COST OF REVENUE | 12 Months Ended
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Dec. 31, 2021
Cost of Revenue [Abstract] |
COST OF REVENUE | COST OF REVENUE Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows for the years ended December 31:
(in thousands) |  | 2021 |  | 2020 |  |
Compensation and benefits |  | $ | 69,990 |  |  | $ | 94,365 |  |  |
Outside fees and services |  | 66,386 |  |  | 146,322 |  |  |
Technology and telecommunications |  | 25,273 |  |  | 35,912 |  |  |
Reimbursable expenses |  | 6,555 |  |  | 16,285 |  |  |
Depreciation and amortization |  | 3,162 |  |  | 12,310 |  |  |
Total |  | $ | 171,366 |  |  | $ | 305,194 |  |  |

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