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COST OF REVENUE
 9 Months Ended
Sep. 30, 2024
Cost of Revenue [Abstract]  
COST OF REVENUE COST OF REVENUE
Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service, operations and technology roles, fees paid to external providers related to the provision of services, reimbursable expenses, technology and telecommunications costs as well as depreciation and amortization of operating assets. The components of cost of revenue were as follows:
Three months ended
September 30,
Nine months ended
September 30,
(in thousands)2024202320242023
Outside fees and services$15,534 $13,659 $44,301 $42,810 
Compensation and benefits7,457 9,090 21,913 28,072 
Technology and telecommunications3,026 3,786 8,256 11,048 
Reimbursable expenses2,321 2,039 7,081 6,398 
Depreciation and amortization123 450 479 1,356 
Total$28,461 $29,024 $82,030 $89,684 
Transactions with Related Parties
The Company recognized $0.7 million and $0.6 million for the nine months ended September 30, 2024 and 2023, respectively ($0.3 million and $0.2 million for the third quarter of 2024 and 2023, respectively), of cost of revenue relating to services received from Aldridge Pite. As of September 30, 2024, the Company had no payable to Aldridge Pite.