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COST OF REVENUE - Schedule of Components of Cost of Revenue (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Cost of Revenue [Abstract]        
Outside fees and services $ 15,534 $ 13,659 $ 44,301 $ 42,810
Compensation and benefits 7,457 9,090 21,913 28,072
Technology and telecommunications 3,026 3,786 8,256 11,048
Reimbursable expenses 2,321 2,039 7,081 6,398
Depreciation and amortization 123 450 479 1,356
Total $ 28,461 $ 29,024 $ 82,030 $ 89,684