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Segment and Geographic Information
 9 Months Ended
Sep. 30, 2021
Segment Reporting [Abstract]  
Segment and Geographic Information Segment and Geographic Information
Operating Segments

We report segment information based on how our chief executive officer, who is our chief operating decision maker ("CODM"), regularly reviews our operating results, allocates resources and makes decisions regarding our business operations. The performance measures of our segments include total revenue and profit. Our business structure is comprised of two operating segments: Medicare and Individual, Family and Small Business. Please refer to Note 1 – Summary of Business and Significant Accounting Policies of the Notes to Consolidated Financial Statements in Part II, Item 8 of the Annual Report on Form 10-K for the year ended December 31, 2020 for our accounting policies relating to operating segments.
The results of our operating segments are summarized for the periods presented below (in thousands):
Three Months Ended September 30, Nine Months Ended September 30,
 2021202020212020
Revenue:
Medicare$46,381 $70,361 $240,633 $246,891 
Individual, Family and Small Business17,533 23,923 54,052 42,567 
Total revenue$63,914 $94,284 $294,685 $289,458 
Segment profit (loss):
Medicare segment profit (loss) (1)
$(52,882)$(14,139)$(46,141)$23,993 
Individual, Family and Small Business segment profit (1)
12,499 18,487 38,476 24,153 
Total segment profit (loss)(40,383)4,348 (7,665)48,146 
Corporate(14,827)(15,581)(43,206)(43,376)
Stock-based compensation expense(5,234)(6,332)(24,881)(21,722)
Depreciation and amortization(2)
(4,899)(2,995)(12,840)(7,911)
Amortization of intangible assets(121)(287)(416)(1,207)
Restructuring and reorganization charges(573)— (3,004)— 
Other income (expense), net189 (101)511 724 
Loss before benefit from income taxes$(65,848)$(20,948)$(91,501)$(25,346)

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(1)During the first quarter of 2021, we revised the calculation of segment profit by excluding amortization of capitalized software development costs to enhance comparability of our financial metrics with peer companies. The amortization of capitalized software development costs were $3.4 million and $2.1 million for the three months ended September 30, 2021 and 2020, respectively, and $9.1 million and $5.3 million for the nine months ended September 30, 2021 and 2020, respectively.
(2)Depreciation and amortization has been adjusted to include amortization of software development costs.

There were no inter-segment revenue transactions for the periods presented. With the exception of contract assets – commissions receivable, which is presented by segment in Note 3 – Supplemental Financial Statement Information, our CODM does not separately evaluate assets by segment, and therefore, assets by segment are not presented.

Geographic Information

Our long-lived assets primarily consist of property and equipment and internally-developed software. Our long-lived assets are attributed to the geographic location in which they are located. Long-lived assets by geographical area are summarized as follows (in thousands):
September 30, 2021December 31, 2020
United States$45,465 $40,500 
China637 565 
Total$46,102 $41,065 
 
Significant Customers

Substantially all revenue for the three and nine months ended September 30, 2021 and 2020 was generated from customers located in the United States. Carriers representing 10% or more of our total revenue are summarized as follows: 
Three Months Ended September 30, Nine Months Ended September 30,
 2021202020212020
UnitedHealthCare (1)
21 %17 %21 %21 %
Aetna (1)
15 %12 %20 %14 %
Humana20 %26 %18 %21 %
Centene (2)
11 %8 %12 %10 %
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(1)Percentages include the carriers' subsidiaries.
(2)Centene Corporation acquired WellCare Health Plans, Inc. in 2020, and the revenue of WellCare is included in the percentage calculation for the three and nine months ended September 30, 2021 and 2020.