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Segment and Geographic Information (Tables)

9 Months Ended

Sep. 30, 2021

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

The results of our operating segments are summarized for the periods presented below (in thousands):

			Three Months Ended September 30,												Nine Months Ended September 30,
			2021						2020						2021						2020
Revenue:
Medicare			$	46,381					$	70,361					$	240,633					$	246,891
Individual, Family and Small Business			17,533						23,923						54,052						42,567
Total revenue			$	63,914					$	94,284					$	294,685					$	289,458
Segment profit (loss):
Medicare segment profit (loss) (1)			$	(52,882)					$	(14,139)					$	(46,141)					$	23,993
Individual, Family and Small Business segment profit (1)			12,499						18,487						38,476						24,153
Total segment profit (loss)			(40,383)						4,348						(7,665)						48,146
Corporate			(14,827)						(15,581)						(43,206)						(43,376)
Stock-based compensation expense			(5,234)						(6,332)						(24,881)						(21,722)
Depreciation and amortization(2)			(4,899)						(2,995)						(12,840)						(7,911)
Amortization of intangible assets			(121)						(287)						(416)						(1,207)
Restructuring and reorganization charges			(573)						—						(3,004)						—
Other income (expense), net			189						(101)						511						724
Loss before benefit from income taxes			$	(65,848)					$	(20,948)					$	(91,501)					$	(25,346)

_____________

(1)During the first quarter of 2021, we revised the calculation of segment profit by excluding amortization of capitalized software development costs to enhance comparability of our financial metrics with peer companies. The amortization of capitalized software development costs were $3.4 million and $2.1 million for the three months ended September 30, 2021 and 2020, respectively, and $9.1 million and $5.3 million for the nine months ended September 30, 2021 and 2020, respectively.

(2)Depreciation and amortization has been adjusted to include amortization of software development costs.

Schedule Of Long Lived Assets By Geographical Areas

Long-lived assets by geographical area are summarized as follows (in thousands):

			September 30, 2021						December 31, 2020
United States			$	45,465					$	40,500
China			637						565
Total			$	46,102					$	41,065

Schedule Of Revenue By Major Customers

Carriers representing 10% or more of our total revenue are summarized as follows: 

			Three Months Ended September 30,												Nine Months Ended September 30,
			2021						2020						2021						2020
UnitedHealthCare (1)			21		%				17		%				21		%				21		%
Aetna (1)			15		%				12		%				20		%				14		%
Humana			20		%				26		%				18		%				21		%
Centene (2)			11		%				8		%				12		%				10		%

__________

(1)Percentages include the carriers' subsidiaries.

(2)Centene Corporation acquired WellCare Health Plans, Inc. in 2020, and the revenue of WellCare is included in the percentage calculation for the three and nine months ended September 30, 2021 and 2020.

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Schedule Of Long Lived Assets By Geographical Areas [Table Text Block]

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Tabular disclosure of the extent of the entity's reliance on its major customers, if revenues from transactions with a single external customer amount to 10 percent or more of entity revenues, including the disclosure of that fact, the total amount of revenues from each such customer, and the identity of the reportable segment or segments reporting the revenues. The entity need not disclose the identity of a major customer or the amount of revenues that each segment reports from that customer. For these purposes, a group of companies known to the entity to be under common control is considered a single customer, and the federal government, a state government, a local government such as a county or municipality, or a foreign government is each considered a single customer.

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Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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