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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2021
Sep. 30, 2020
Sep. 30, 2021
Sep. 30, 2020
Revenue:        
Total revenue $ 63,914 $ 94,284 $ 294,685 $ 289,458
Operating costs and expenses:        
Cost of revenue (25) 482 1,217 2,160
Marketing and advertising 43,317 33,405 138,772 104,042
Customer care and enrollment 48,956 43,342 121,480 101,025
Technology and content 20,369 17,673 63,996 46,786
General and administrative 16,640 19,942 57,812 60,308
Amortization of intangible assets 121 287 416 1,207
Restructuring and reorganization charges 573 0 3,004 0
Total operating costs and expenses 129,951 115,131 386,697 315,528
Loss from operations (66,037) (20,847) (92,012) (26,070)
Other income (expense), net 189 (101) 511 724
Loss before benefit from income taxes (65,848) (20,948) (91,501) (25,346)
Benefit from income taxes (12,834) (6,443) (19,278) (10,923)
Net loss (53,014) (14,505) (72,223) (14,423)
Paid-in-kind dividends for preferred stock (4,561) 0 (7,643) 0
Change in preferred stock redemption value (2,373) 0 (3,770) 0
Net loss attributable to common stockholders $ (59,948) $ (14,505) $ (83,636) $ (14,423)
Net loss per share attributable to common stockholders:        
Basic (in dollars per share) $ (2.24) $ (0.55) $ (3.13) $ (0.56)
Diluted (in dollars per share) $ (2.24) $ (0.55) $ (3.13) $ (0.56)
Weighted-average number of shares used in per share amounts:        
Basic (in shares) 26,786 26,487 26,688 25,838
Diluted (in shares) 26,786 26,487 26,688 25,838
Comprehensive loss:        
Net loss $ (53,014) $ (14,505) $ (72,223) $ (14,423)
Unrealized holding gain (loss) for available for sales debt securities, net of tax 3 (97) (48) 71
Foreign currency translation adjustment (26) 104 16 73
Comprehensive loss (53,037) (14,498) (72,255) (14,279)
Commission        
Revenue:        
Total revenue 59,191 73,544 276,066 253,986
Other        
Revenue:        
Total revenue $ 4,723 $ 20,740 $ 18,619 $ 35,472