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CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($)
shares in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Revenue      
Total revenue $ 452,871,000 $ 405,356,000 $ 538,199,000
Operating costs and expenses      
Cost of revenue 1,771,000 1,647,000 1,992,000
Marketing and advertising 173,326,000 195,088,000 271,300,000
Customer care and enrollment 159,060,000 141,099,000 179,295,000
Technology and content 61,027,000 78,809,000 83,800,000
General and administrative 86,761,000 71,810,000 75,699,000
Amortization of intangible assets 0 0 536,000
Impairment, restructuring and other charges 0 19,616,000 51,222,000
Total operating costs and expenses 481,945,000 508,069,000 663,844,000
Loss from operations (29,074,000) (102,713,000) (125,645,000)
Interest expense (10,974,000) (7,627,000) (845,000)
Other income, net 9,453,000 3,951,000 1,600,000
Loss before income taxes (30,595,000) (106,389,000) (124,890,000)
Benefit from income taxes (2,381,000) (17,667,000) (20,515,000)
Net loss (28,214,000) (88,722,000) (104,375,000)
Preferred stock dividends (20,965,000) (19,357,000) (12,206,000)
Change in preferred stock redemption value (17,336,000) (11,335,000) (6,361,000)
Loss attributable to common stockholders $ (66,515,000) $ (119,414,000) $ (122,942,000)
Loss per share attributable to common stockholders:      
Basic (in dollars per share) $ (2.37) $ (4.36) $ (4.59)
Diluted (in dollars per share) $ (2.37) $ (4.36) $ (4.59)
Weighted-average number of shares used in per share amounts:      
Basic (in shares) 28,016 27,359 26,781
Diluted (in shares) 28,016 27,359 26,781
Comprehensive loss:      
Net loss $ (28,214,000) $ (88,722,000) $ (104,375,000)
Unrealized holding gain (loss) on available-for-sale debt securities, net of tax 10,000 (29,000) (49,000)
Foreign currency translation adjustments (19,000) (434,000) 89,000
Comprehensive loss (28,223,000) (89,185,000) (104,335,000)
Commission      
Revenue      
Total revenue 403,924,000 361,246,000 493,119,000
Other      
Revenue      
Total revenue $ 48,947,000 $ 44,110,000 $ 45,080,000