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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Revenue:        
Total revenue $ 53,869 $ 58,409 $ 227,770 $ 217,229
Operating costs and expenses:        
Marketing and advertising 24,395 29,665 87,009 95,185
Customer care and enrollment 36,814 39,321 101,945 100,773
Technology and content 11,805 12,264 35,760 38,613
General and administrative 21,925 20,297 60,817 62,318
Impairment, restructuring and other charges 455 61 2,010 9,409
Total operating costs and expenses 95,394 101,608 287,541 306,298
Loss from operations (41,525) (43,199) (59,771) (89,069)
Interest expense (2,384) (2,859) (7,380) (8,517)
Other income, net 978 1,699 3,894 6,425
Loss before income taxes (42,931) (44,359) (63,257) (91,161)
Benefit from income taxes (11,240) (1,886) (16,118) (3,736)
Net loss (31,691) (42,473) (47,139) (87,425)
Preferred stock dividends (5,987) (5,643) (17,614) (16,603)
Change in preferred stock redemption value (6,903) (5,832) (19,583) (16,619)
Net loss attributable to common stockholders $ (44,581) $ (53,948) $ (84,336) $ (120,647)
Net loss per share attributable to common stockholders:        
Basic (in dollars per share) $ (1.46) $ (1.83) $ (2.78) $ (4.13)
Diluted (in dollars per share) $ (1.46) $ (1.83) $ (2.78) $ (4.13)
Weighted-average number of shares used in per share amounts:        
Basic (in shares) 30,633 29,485 30,347 29,211
Diluted (in shares) 30,633 29,485 30,347 29,211
Comprehensive loss:        
Net loss $ (31,691) $ (42,473) $ (47,139) $ (87,425)
Unrealized gain (loss) on available for sale debt securities, net of tax 5 99 (23) 78
Foreign currency translation adjustments 77 118 79 130
Comprehensive loss (31,609) (42,256) (47,083) (87,217)
Commission        
Revenue:        
Total revenue 47,223 48,222 200,900 185,996
Other        
Revenue:        
Total revenue $ 6,646 $ 10,187 $ 26,870 $ 31,233