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Condensed Consolidated Statements of Operations And Comprehensive Loss - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Revenue      
($4,544, $12,045 and $60,839 from related parties, respectively) $ 277,190 $ 252,789 $ 245,265
Costs and operating expenses:      
Costs of revenue, excluding depreciation and amortization of intangible assets 160,422 148,474 156,790
Research and development 138,487 106,594 84,412
Sales and marketing 81,628 66,154 55,095
General and administrative 146,353 94,624 166,246
Depreciation and amortization expense 26,153 16,089 10,153
Total costs and operating expenses 553,043 431,935 472,696
Loss from operations (275,853) (179,146) (227,431)
Interest income and other income (expense), net 6,123 120 1,632
Loss before benefit (expense) from income taxes and loss from equity method investment (269,730) (179,026) (225,799)
(Expense) benefit from income taxes (64) 5,376 (639)
Loss from equity method investment (2,278) (3,132) (2,188)
Net loss (272,072) (176,782) (228,626)
Net loss attributable to non-controlling interest (1,643) (448) (4,194)
Net loss attributable to American Well Corporation $ (270,429) $ (176,334) $ (224,432)
Net loss per share attributable to common stockholders, basic $ (0.99) $ (0.69) $ (2.27)
Net loss per share attributable to common stockholders, diluted $ (0.99) $ (0.69) $ (2.27)
Weighted-average common shares outstanding, basic 274,249,749 254,068,942 99,044,312
Weighted-average common shares outstanding, diluted 274,249,749 254,068,942 99,044,312
Net loss $ (272,072) $ (176,782) $ (228,626)
Other comprehensive income (loss), net of tax:      
Unrealized loss on available-for-sale investments   (85) (365)
Foreign currency translation (10,616) (6,565) 412
Comprehensive loss (282,688) (183,432) (228,579)
Less: Comprehensive loss attributable to non-controlling interest (1,643) (448) (4,194)
Comprehensive loss attributable to American Well Corporation $ (281,045) $ (182,984) $ (224,385)