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Consolidated Statements of Convertible Preferred Stock and Stockholders' Equity (Deficit) - USD ($)
$ in Thousands
Total
Conversa [Member]
SilverCloud earn-out settlement [Member]
Preferred Stock [Member]
Convertible Preferred Stock [Member]
Common Stock [Member]
Common Stock [Member]
Conversa [Member]
Common Stock [Member]
SilverCloud earn-out settlement [Member]
Common Stock [Member]
SilverCloud Bonus Escrow [Member]
Treasury Stock [Member]
Additional Paid-in Capital [Member]
Additional Paid-in Capital [Member]
Conversa [Member]
Additional Paid-in Capital [Member]
SilverCloud earn-out settlement [Member]
Accumulated Other Comprehensive Income (Loss) [Member]
Accumulated Equity (Deficit) [Member]
American Well Corporation Stockholder Equity (Deficit) [Member]
American Well Corporation Stockholder Equity (Deficit) [Member]
Conversa [Member]
American Well Corporation Stockholder Equity (Deficit) [Member]
SilverCloud earn-out settlement [Member]
Noncontrolling Interest [Member]
Beginning balance at Dec. 31, 2019 $ (280,864)     $ 655,799 $ 423       $ (158) $ 50,289     $ 250 $ (357,927) $ (307,123)     $ 26,259
Beginning balance (in shares) at Dec. 31, 2019       14,012,935 42,302,845                          
Issuance of convertible preferred stock, net of issuance costs       $ 146,014                            
Issuance of convertible preferred stock, net of issuance costs, Shares       1,512,750                            
Exercise of common stock options 5,912       $ 23         5,889         5,912      
Exercise of common stock options, Shares         2,296,899                          
Vesting of restricted stock units         $ 50         (50)                
Vesting of restricted stock units, Shares         5,008,080                          
Stock-based compensation expense 118,358                 118,358         118,358      
Treasury stock (163)               (163)           (163)      
Treasury stock, Shares         (61,600)                          
Retirement of treasury stock                 158 (158)                
Shares withheld related to net share settlement (37,405)       $ (18)       (37,405) 18         (37,405)      
Shares withheld related to net share settlement, Shares         (1,805,073)                          
Conversion of Series A, Series B, and Series C convertible preferred stock 801,813     $ (801,813) $ 1,366         800,447         801,813      
Conversion of Series A, Series B, and Series C convertible preferred stock, Shares       (15,525,685) 136,625,900                          
Issuance of common stock in connection with initial public offering, net of offering costs and underwriting discounts of $54,242 768,025       $ 457         767,568         768,025      
Issuance of common stock in connection with initial public offering, net of offering costs and underwriting discounts of $54,242, Shares         45,681,499                          
Issuance of common stock in connection with Google Private Placement, net of issuance costs of $900 99,100       $ 56         99,044         99,100      
Issuance of common stock in connection with Google Private Placement, net of issuance costs of $900, Shares         5,555,555                          
Currency translation adjustment 412                       412   412      
Unrealized loss on available-for-sale securities, net of tax (365)                       (365)   (365)      
Net loss (228,626)                         (224,432) (224,432)     (4,194)
Ending balance at Dec. 31, 2020 1,246,197       $ 2,357       (37,568) 1,841,405     297 (582,359) 1,224,132     22,065
Ending balance, Shares at Dec. 31, 2020         235,604,105                          
Exercise of common stock options 20,880       $ 66         20,814         20,880      
Exercise of common stock options, Shares         6,695,258                          
Vesting of restricted stock units         $ 75         (75)                
Vesting of restricted stock units, Shares         7,394,144                          
Shares withheld related to net share settlement and retired treasury stock (15,038)       $ (8)         8       (15,038) (15,038)      
Shares withheld related to net share settlement and retired treasury stock, Shares         (798,933)                          
Issuance of stock under employee stock purchase plan 1,599       $ 2         1,597         1,599      
Issuance of stock under employee stock purchase plan, Shares         178,021                          
Issuance of common stock in acquisitions 144,107       $ 128         143,979         144,107      
Issuance of common stock in acquisitions, Shares         12,798,992                          
Stock-based compensation expense 43,809                 43,809         43,809      
Retirement of treasury stock                 $ 37,568 (15)       (37,553)        
Capital contributed by selling shareholders of acquired businesses 2,753                 2,753         2,753      
Currency translation adjustment (6,565)                       (6,565)   (6,565)      
Unrealized loss on available-for-sale securities, net of tax (85)                       (85)   (85)      
Net loss (176,782)                         (176,334) (176,334)     (448)
Ending balance at Dec. 31, 2021 1,260,875       $ 2,620         2,054,275     (6,353) (811,284) 1,239,258     21,617
Ending balance, Shares at Dec. 31, 2021         261,871,587                          
Exercise of common stock options 5,666       $ 27         5,639         5,666      
Exercise of common stock options, Shares         2,690,448                          
Vesting of restricted stock units         $ 53         (53)                
Vesting of restricted stock units, Shares         5,372,060                          
Shares withheld related to net share settlement and retired treasury stock (360)       $ (1)         (44)       (315) (360)      
Shares withheld related to net share settlement and retired treasury stock, Shares         (85,002)                          
Issuance of stock under employee stock purchase plan 2,503       $ 7         2,496         2,503      
Issuance of stock under employee stock purchase plan, Shares         703,148                          
Issuance of common stock related to Conversa/SilverCloud earn-out settlement   $ 4,298 $ 12,945     $ 10 $ 50       $ 4,288 $ 12,895       $ 4,298 $ 12,945  
Issuance of common stock related to Conversa/SilverCloud earn-out settlement, Shares           1,020,964 4,959,856 606,618                    
Receipt of Section 16(b) disgorgement 295                 295         295      
Stock-based compensation expense 69,144                 69,144         69,144      
Capital contributed by selling shareholders of acquired businesses 11,173                 11,173         11,173      
Currency translation adjustment (10,616)                       (10,616)   (10,616)      
Net loss (272,072)                         (270,429) (270,429)     (1,643)
Ending balance at Dec. 31, 2022 $ 1,083,851       $ 2,766         $ 2,160,108     $ (16,969) $ (1,082,028) $ 1,063,877     $ 19,974
Ending balance, Shares at Dec. 31, 2022         277,139,679