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Revenue
 9 Months Ended
Sep. 30, 2023
Revenue from Contract with Customer [Abstract]  
Revenue

3. Revenue

The following table presents the Company’s revenues disaggregated by revenue source:

 

 

 

Three Months Ended September 30,

 

 

Nine Months Ended September 30,

 

 

 

2023

 

 

2022

 

 

2023

 

 

2022

 

Platform subscription

 

$

28,362

 

 

$

31,912

 

 

$

85,087

 

 

$

90,195

 

Visits

 

 

26,723

 

 

 

28,807

 

 

 

87,343

 

 

 

89,293

 

Other

 

 

6,837

 

 

 

8,490

 

 

 

15,940

 

 

 

18,469

 

Total Revenue

 

$

61,922

 

 

$

69,209

 

 

$

188,370

 

 

$

197,957

 

 

Accounts Receivable, Net

Accounts receivable primarily consist of amounts billed currently due from clients. Accounts receivable are presented net of an allowance for credit losses, which is an estimate of amounts that may not be collectible. In determining the amount of the allowance at each reporting date, the Company makes judgments about general economic conditions, historical write-off experience and any specific risks identified in client collection matters, including the aging of unpaid accounts receivable and changes in client financial conditions. Account balances are written off after all means of collection are exhausted and the potential for non-recovery is determined to be probable. Adjustments to the allowance for credit losses are recorded as general and administrative expenses in the condensed consolidated statements of operations and comprehensive loss.

Changes in the allowance for credit losses were as follows:

 

 

 

Nine Months Ended September 30, 2023

 

 

Year Ended December 31, 2022

 

Allowance for credit losses, beginning of the period

 

$

1,884

 

 

$

1,809

 

Provisions

 

 

88

 

 

 

803

 

Write-offs

 

 

(28

)

 

 

(728

)

Allowance for credit losses, end of the period

 

$

1,944

 

 

$

1,884

 

 

The Company has rights to consideration for services completed but not billed at the reporting date. Unbilled receivables are classified as receivables when the Company has the right to invoice the client. The amount of unbilled accounts receivable included within accounts receivable on the consolidated balance sheet was $3,994 and $3,566 as of September 30, 2023 and December 31, 2022, respectively.

Deferred Revenue

Contract liabilities consist of deferred revenue and include billings in advance of performance under the contract. Such amounts are recognized as revenue over the contractual period. For the three months ended September 30, 2023 and 2022, the Company recognized revenue of $8,554 and $9,368, respectively, that was included in the corresponding contract liability balance at the beginning of the periods presented. For the nine months ended September 30, 2023 and 2022, the Company recognized revenue of $35,851 and $49,360, respectively, that was included in the corresponding contract liability balance at the beginning of the periods presented

Changes in the Company’s deferred revenue balance for the nine months ended September 30, 2023 and December 31, 2022 were as follows:

 

 

Nine Months Ended September 30, 2023

 

 

Year Ended December 31, 2022

 

Total deferred revenue, beginning of the period

 

$

55,794

 

 

$

75,896

 

Additions

 

 

95,410

 

 

 

106,330

 

Recognized

 

 

(92,174

)

 

 

(126,432

)

Total deferred revenue, end of the period

 

$

59,030

 

 

$

55,794

 

Current deferred revenue

 

 

53,076

 

 

 

49,505

 

Non-current deferred revenue

 

 

5,954

 

 

 

6,289

 

Total

 

$

59,030

 

 

$

55,794

 

 

Transaction Price Allocated to Remaining Performance Obligations

As of September 30, 2023 and December 31, 2022, the aggregate amount of the transaction price allocated to remaining performance obligations was $200,413 and $166,855, respectively. The substantial majority of the unsatisfied performance obligations will be satisfied over the next three years.

As it pertains to the September 30, 2023 amount, the Company expects to recognize 46% of the transaction price in the 12 month period ended September 30, 2024, in its condensed consolidated statement of operations and comprehensive loss with the remainder recognized thereafter.