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Consolidated Statements of Operations And Comprehensive Loss - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Revenue      
($3,859, $4,544 and $12,045 from related parties, respectively) $ 259,047 $ 277,190 $ 252,789
Costs and operating expenses:      
Costs of revenue, excluding depreciation and amortization of intangible assets 164,287 160,422 148,474
Research and development 105,827 138,487 106,594
Sales and marketing 86,460 81,628 66,154
General and administrative 126,645 146,353 94,624
Depreciation and amortization expense 31,492 26,153 16,089
Goodwill Impairment 436,479    
Total costs and operating expenses 951,190 553,043 431,935
Loss from operations (692,143) (275,853) (179,146)
Interest income and other income (expense), net 19,422 6,123 120
Loss before benefit (expense) from income taxes and loss from equity method investment (672,721) (269,730) (179,026)
(Expense) benefit from income taxes (3,860) (64) 5,376
Loss from equity method investment (2,590) (2,278) (3,132)
Net loss (679,171) (272,072) (176,782)
Net loss attributable to non-controlling interest (4,007) (1,643) (448)
Net loss attributable to American Well Corporation $ (675,164) $ (270,429) $ (176,334)
Net loss per share attributable to common stockholders, basic $ (2.38) $ (0.99) $ (0.69)
Net loss per share attributable to common stockholders, diluted $ (2.38) $ (0.99) $ (0.69)
Weighted-average common shares outstanding, basic 284,256,743 274,249,749 254,068,942
Weighted-average common shares outstanding, diluted 284,256,743 274,249,749 254,068,942
Net loss $ (679,171) $ (272,072) $ (176,782)
Other comprehensive income (loss), net of tax:      
Unrealized loss on available-for-sale investments     (85)
Foreign currency translation 1,319 (10,616) (6,565)
Comprehensive loss (677,852) (282,688) (183,432)
Less: Comprehensive loss attributable to non-controlling interest (4,007) (1,643) (448)
Comprehensive loss attributable to American Well Corporation $ (673,845) $ (281,045) $ (182,984)