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Consolidated Statements of Stockholders' Equity - USD ($)
$ in Thousands
Total
Conversa [Member]
SilverCloud earn-out settlement [Member]
Common Stock [Member]
Common Stock [Member]
Conversa [Member]
Common Stock [Member]
SilverCloud earn-out settlement [Member]
Common Stock [Member]
SilverCloud Bonus Escrow [Member]
Treasury Stock [Member]
Additional Paid-in Capital [Member]
Additional Paid-in Capital [Member]
Conversa [Member]
Additional Paid-in Capital [Member]
SilverCloud earn-out settlement [Member]
Accumulated Other Comprehensive Income (Loss) [Member]
Accumulated Deficit [Member]
American Well Corporation Stockholder Equity [Member]
American Well Corporation Stockholder Equity [Member]
Conversa [Member]
American Well Corporation Stockholder Equity [Member]
SilverCloud earn-out settlement [Member]
Noncontrolling Interest [Member]
Beginning balance at Dec. 31, 2020 $ 1,246,197     $ 2,357       $ (37,568) $ 1,841,405     $ 297 $ (582,359) $ 1,224,132     $ 22,065
Beginning balance (in shares) at Dec. 31, 2020       235,604,105                          
Exercise of common stock options 20,880     $ 66         20,814         20,880      
Exercise of common stock options, Shares       6,695,258                          
Vesting of restricted stock units       $ 75         (75)                
Vesting of restricted stock units, Shares       7,394,144                          
Shares withheld related to net share settlement and retired treasury stock (15,038)     $ (8)         8       (15,038) (15,038)      
Shares withheld related to net share settlement and retired treasury stock, Shares       (798,933)                          
Shares repruchased and retired               $ 37,568 (15)       (37,553)        
Issuance of stock under employee stock purchase plan 1,599     $ 2         1,597         1,599      
Issuance of stock under employee stock purchase plan, Shares       178,021                          
Issuance of common stock in acquisitions 144,107     $ 128         143,979         144,107      
Issuance of common stock in acquisitions, Shares       12,798,992                          
Stock-based compensation expense 43,809               43,809         43,809      
Capital contributed by selling shareholders of acquired businesses 2,753               2,753         2,753      
Currency translation adjustment (6,565)                     (6,565)   (6,565)      
Unrealized loss on available-for-sale securities, net of tax (85)                     (85)   (85)      
Net loss (176,782)                       (176,334) (176,334)     (448)
Ending balance at Dec. 31, 2021 1,260,875     $ 2,620         2,054,275     (6,353) (811,284) 1,239,258     21,617
Ending balance, Shares at Dec. 31, 2021       261,871,587                          
Exercise of common stock options 5,666     $ 27         5,639         5,666      
Exercise of common stock options, Shares       2,690,448                          
Vesting of restricted stock units       $ 53         (53)                
Vesting of restricted stock units, Shares       5,372,060                          
Shares withheld related to net share settlement and retired treasury stock (360)     $ (1)         (44)       (315) (360)      
Shares withheld related to net share settlement and retired treasury stock, Shares       (85,002)                          
Issuance of stock under employee stock purchase plan 2,503     $ 7         2,496         2,503      
Issuance of stock under employee stock purchase plan, Shares       703,148                          
Issuance of common stock related to Conversa/SilverCloud earn-out settlement   $ 4,298 $ 12,945   $ 10 $ 50       $ 4,288 $ 12,895       $ 4,298 $ 12,945  
Issuance of common stock related to Conversa/SilverCloud earn-out settlement, Shares         1,020,964 4,959,856 606,618                    
Receipt of Section 16(b) disgorgement 295               295         295      
Stock-based compensation expense 69,144               69,144         69,144      
Capital contributed by selling shareholders of acquired businesses 11,173               11,173         11,173      
Currency translation adjustment (10,616)                     (10,616)   (10,616)      
Net loss (272,072)                       (270,429) (270,429)     (1,643)
Ending balance at Dec. 31, 2022 1,083,851     $ 2,766         2,160,108     (16,969) (1,082,028) 1,063,877     19,974
Ending balance, Shares at Dec. 31, 2022       277,139,679                          
Exercise of common stock options 569     $ 3         566         569      
Exercise of common stock options, Shares       286,599                          
Vesting of restricted stock units       $ 101         (101)                
Vesting of restricted stock units, Shares       10,102,894                          
Shares repruchased and retired (586)     $ (3)         3       (586) (586)      
Shares repruchased and retired, Shares       (264,987)                          
Issuance of stock under employee stock purchase plan 2,164     $ 12         2,152         2,164      
Issuance of stock under employee stock purchase plan, Shares       1,224,312                          
Stock-based compensation expense 72,040               72,040         72,040      
Currency translation adjustment 1,319                     1,319   1,319      
Net loss (679,171)                       (675,164) (675,164)     (4,007)
Ending balance at Dec. 31, 2023 $ 480,186     $ 2,879         $ 2,234,768     $ (15,650) $ (1,757,778) $ 464,219     $ 15,967
Ending balance, Shares at Dec. 31, 2023       288,488,497