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Revenue (Tables)
3 Months Ended
Mar. 31, 2024
Revenue from Contract with Customer [Abstract]  
Summary of Disaggregation of Revenue

The following table presents the Company’s revenues disaggregated by revenue source:

 

 

 

Three Months Ended March 31,

 

 

 

2024

 

 

2023

 

Platform subscription

 

$

24,855

 

 

$

28,695

 

Visits

 

 

31,078

 

 

 

32,537

 

Other

 

 

3,589

 

 

 

2,769

 

Total Revenue

 

$

59,522

 

 

$

64,001

 

Summary of Changes in the Allowance for Credit Losses

Changes in the allowance for credit losses were as follows:

 

 

 

Three Months Ended March 31, 2024

 

 

Year Ended December 31, 2023

 

Allowance for credit losses, beginning of the
   period

 

$

2,291

 

 

$

1,884

 

Provisions

 

 

882

 

 

 

1,034

 

Write-offs

 

 

(81

)

 

 

(627

)

Allowance for credit losses, end of the period

 

$

3,092

 

 

$

2,291

 

Summary of Significant Changes in the Company's Deferred Revenue

Changes in the Company’s deferred revenue balance for the three months ended March 31, 2024 and year ended December 31, 2023 were as follows:

 

 

Three Months Ended March 31, 2024

 

 

Year Ended December 31, 2023

 

Total deferred revenue, beginning of the period

 

$

52,456

 

 

$

55,794

 

Additions

 

 

41,763

 

 

 

124,091

 

Recognized

 

 

(27,245

)

 

 

(127,429

)

 

 

 

 

 

 

 

Total deferred revenue, end of the period

 

$

66,974

 

 

$

52,456

 

 

 

 

 

 

 

 

Current deferred revenue

 

 

59,079

 

 

 

46,365

 

Non-current deferred revenue

 

 

7,895

 

 

 

6,091

 

 

 

 

 

 

 

 

Total

 

$

66,974

 

 

$

52,456