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Condensed Consolidated Statements of Operations and Comprehensive Loss - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Revenue    
($872 and $988 from related parties, respectively) $ 59,522 $ 64,001
Costs and operating expenses:    
Costs of revenue, excluding depreciation and amortization of intangible assets 41,153 38,752
Research and development 26,680 25,923
Sales and marketing 25,726 22,726
General and administrative 32,757 36,370
Depreciation and amortization expense 8,238 7,243
Goodwill impairment   330,309
Total costs and operating expenses 134,554 461,323
Loss from operations (75,032) (397,322)
Interest income and other income (expense), net 3,784 940
Loss before expense from income taxes and loss from equity method investment (71,248) (396,382)
Expense from income taxes (1,275) (1,475)
Loss from equity method investment (926) (652)
Net loss (73,449) (398,509)
Net loss attributable to non-controlling interest (1,344) (821)
Net loss attributable to American Well Corporation $ (72,105) $ (397,688)
Net loss per share attributable to common stockholders, basic $ (0.25) $ (1.42)
Net loss per share attributable to common stockholders, diluted $ (0.25) $ (1.42)
Weighted-average common shares outstanding, basic 291,833,853 279,966,645
Weighted-average common shares outstanding, diluted 291,833,853 279,966,645
Net loss $ (73,449) $ (398,509)
Other comprehensive income (loss), net of tax:    
Unrealized (loss) gain on available-for-sale investments   4,319
Foreign currency translation (563) 2,062
Comprehensive loss (74,012) (392,128)
Less: Comprehensive loss attributable to non-controlling interest (1,344) (821)
Comprehensive loss attributable to American Well Corporation $ (72,668) $ (391,307)