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Revenue (Tables) | 9 Months Ended
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Sep. 30, 2024
Revenue from Contract with Customer [Abstract] |
Summary of Disaggregation of Revenue | The following table presents the Company’s revenues disaggregated by revenue source:
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2024 |  |  | 2023 |  |  | 2024 |  |  | 2023 |
Platform subscription |  | $ | 26,234 |  |  | $ | 28,362 |  |  | $ | 78,593 |  |  | $ | 85,087 |
Visits |  |  | 27,467 |  |  |  | 26,723 |  |  |  | 87,274 |  |  |  | 87,343 |
Other |  |  | 7,345 |  |  |  | 6,837 |  |  |  | 17,491 |  |  |  | 15,940 |
Total Revenue |  | $ | 61,046 |  |  | $ | 61,922 |  |  | $ | 183,358 |  |  | $ | 188,370 |
Summary of Changes in the Allowance for Credit Losses | Changes in the allowance for credit losses were as follows:
|  | Nine Months Ended September 30, 2024 |  |  | Year Ended December 31, 2023 |
Allowance for credit losses, beginning of the period |  | $ | 2,291 |  |  | $ | 1,884 |
Provisions |  |  | 851 |  |  |  | 1,034 |
Write-offs |  |  | (2,086 | ) |  |  | (627 | )
Allowance for credit losses, end of the period |  | $ | 1,056 |  |  | $ | 2,291 |
Summary of Significant Changes in the Company's Deferred Revenue | Changes in the Company’s deferred revenue balance for the nine months ended September 30, 2024 and year ended December 31, 2023 were as follows:
|  | Nine Months Ended September 30, 2024 |  |  | Year Ended December 31, 2023 |
Total deferred revenue, beginning of the period |  | $ | 52,456 |  |  | $ | 55,794 |
Additions |  |  | 101,984 |  |  |  | 124,091 |
Recognized |  |  | (88,160 | ) |  |  | (127,429 | )
Total deferred revenue, end of the period |  | $ | 66,280 |  |  | $ | 52,456 |
|  | 0 |  |  |  |
Current deferred revenue |  |  | 62,457 |  |  |  | 46,365 |
Non-current deferred revenue |  |  | 3,823 |  |  |  | 6,091 |
Total |  | $ | 66,280 |  |  | $ | 52,456 |

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- Definition Tabular disclosure of allowance for credit loss on accounts receivable. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 326 -SubTopic 20 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479319/326-20-50-13 + Details
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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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