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Condensed Consolidated Statements of Operations and Comprehensive Loss - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Revenue        
($742, $1,044, $2,442 and $3,015 from related parties, respectively) $ 61,046 $ 61,922 $ 183,358 $ 188,370
Costs and operating expenses:        
Costs of revenue, excluding depreciation and amortization of intangible assets 38,352 40,457 118,799 117,453
Research and development 19,797 27,715 67,283 79,480
Sales and marketing 16,771 20,379 60,883 64,659
General and administrative 25,183 29,571 86,404 102,260
Depreciation and amortization expense 8,313 8,266 24,767 23,227
Goodwill impairment   78,894   436,479
Total costs and operating expenses 108,416 205,282 358,136 823,558
Loss from operations (47,370) (143,360) (174,778) (635,188)
Interest income and other income (expense), net 3,882 7,978 10,334 11,250
Loss before expense from income taxes and loss from equity method investment (43,488) (135,382) (164,444) (623,938)
Benefit (Expense) from income taxes 149 (1,122) (1,223) (3,313)
Loss from equity method investment (702) (600) (2,402) (1,877)
Net loss (44,041) (137,104) (168,069) (629,128)
Net loss attributable to non-controlling interest (577) (690) (2,580) (2,551)
Net loss attributable to American Well Corporation $ (43,464) $ (136,414) $ (165,489) $ (626,577)
Net loss per share attributable to common stockholders, basic $ (2.87) $ (9.54) $ (11.13) $ (44.28)
Net loss per share attributable to common stockholders, diluted $ (2.87) $ (9.54) $ (11.13) $ (44.28)
Weighted-average common shares outstanding, basic 15,135,421 14,294,690 14,864,967 14,149,576
Weighted-average common shares outstanding, diluted 15,135,421 14,294,690 14,864,967 14,149,576
Net loss $ (44,041) $ (137,104) $ (168,069) $ (629,128)
Other comprehensive income (loss), net of tax:        
Unrealized (loss) gain on available-for-sale investments   (3,190)   3,062
Foreign currency translation 5,196 (1,493) (115) 355
Comprehensive loss (38,845) (141,787) (168,184) (625,711)
Less: Comprehensive loss attributable to non-controlling interest (577) (690) (2,580) (2,551)
Comprehensive loss attributable to American Well Corporation $ (38,268) $ (141,097) $ (165,604) $ (623,160)