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Cover Page - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Jan. 31, 2025
Jun. 30, 2024
Document Information [Line Items]      
Document Type 10-K    
Amendment Flag false    
Document Period End Date Dec. 31, 2024    
Document Fiscal Year Focus 2024    
Document Fiscal Period Focus FY    
Trading Symbol AMWL    
Entity Registrant Name American Well Corporation    
Entity Central Index Key 0001393584    
Current Fiscal Year End Date --12-31    
Entity Well-known Seasoned Issuer No    
Entity Current Reporting Status Yes    
Entity Voluntary Filers No    
Entity Interactive Data Current Yes    
Entity Filer Category Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
Entity Shell Company false    
Document Annual Report true    
Document Transition Report false    
ICFR Auditor Attestation Flag true    
Security Exchange Name NYSE    
Title of 12(b) Security Class A common stock, par value of $0.01 per share    
Entity File Number 001-39515    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 20-5009396    
Entity Address, Address Line One 75 State Street    
Entity Address, Address Line Two 26th Floor    
Entity Address, City or Town Boston    
Document Financial Statement Error Correction [Flag] false    
Entity Address, State or Province MA    
Entity Address, Postal Zip Code 02109    
City Area Code 617    
Local Phone Number 204-3500    
Entity Public Float     $ 81
Auditor Firm ID 238    
Auditor Name PricewaterhouseCoopers LLP    
Auditor Location Boston, Massachusetts, United States    
Documents Incorporated by Reference

The Registrant intends to file a definitive proxy statement pursuant to Regulation 14A relating to the 2025 Annual Meeting of Stockholders within 120 days of the end of the Registrant’s fiscal year ended December 31, 2024 ("Definitive Proxy Statement"). Portions of such definitive proxy statement are incorporated by reference into Part III of this Annual Report on Form 10-K to the extent stated herein.

    
Auditor Opinion

Opinions on the Financial Statements and Internal Control over Financial Reporting

We have audited the accompanying consolidated balance sheets of American Well Corporation and its subsidiaries (the “Company”) as of December 31, 2024 and 2023, and the related consolidated statements of operations and comprehensive loss, of stockholders’ equity and of cash flows for each of the three years in the period ended December 31, 2024, including the related notes (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control over financial reporting as of December 31, 2024, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2024 and 2023, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2024 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2024, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

    
Common Class A [Member]      
Document Information [Line Items]      
Entity Common Stock, Shares Outstanding   13,962,695  
Common Class B [Member]      
Document Information [Line Items]      
Entity Common Stock, Shares Outstanding   1,369,518  
Common Class C [Member]      
Document Information [Line Items]      
Entity Common Stock, Shares Outstanding   277,777