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Consolidated Statements of Operations and Comprehensive Loss - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Revenue      
($3,165, $3,859 and $4,544 from related parties, respectively) $ 254,364 $ 259,047 $ 277,190
Costs and operating expenses:      
Costs of revenue, excluding depreciation and amortization of intangible assets 155,412 164,287 160,422
Research and development 86,065 105,827 138,487
Sales and marketing 76,272 86,460 81,628
General and administrative 121,174 126,645 146,353
Depreciation and amortization expense 32,975 31,492 26,153
Goodwill impairment 0 436,479  
Total costs and operating expenses 471,898 951,190 553,043
Loss from operations (217,534) (692,143) (275,853)
Interest income and other income (expense), net 10,757 19,422 6,123
Loss before expense from income taxes and loss from equity method investment (206,777) (672,721) (269,730)
Expense from income taxes (2,751) (3,860) (64)
Loss from equity method investment (3,110) (2,590) (2,278)
Net loss (212,638) (679,171) (272,072)
Net loss attributable to non-controlling interest (4,495) (4,007) (1,643)
Net loss attributable to American Well Corporation $ (208,143) $ (675,164) $ (270,429)
Net loss per share attributable to common stockholders, basic $ (13.88) $ (47.5) $ (19.72)
Net loss per share attributable to common stockholders, diluted $ (13.88) $ (47.5) $ (19.72)
Weighted-average common shares outstanding, basic 14,999,590 14,212,505 13,712,290
Weighted-average common shares outstanding, diluted 14,999,590 14,212,505 13,712,290
Net loss $ (212,638) $ (679,171) $ (272,072)
Other comprehensive income (loss), net of tax:      
Foreign currency translation (190) 1,319 (10,616)
Comprehensive loss (212,828) (677,852) (282,688)
Less: Comprehensive loss attributable to non-controlling interest (4,495) (4,007) (1,643)
Comprehensive loss attributable to American Well Corporation $ (208,333) $ (673,845) $ (281,045)