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Revenue (Tables) | 9 Months Ended
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Sep. 30, 2025
Revenue from Contract with Customer [Abstract] |
Summary of Disaggregation of Revenue | The following table presents the Company’s revenues disaggregated by revenue source:
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Platform subscription |  | $ | 30,897 |  |  | $ | 26,234 |  |  | $ | 103,569 |  |  | $ | 78,593 |
Visits |  |  | 21,196 |  |  |  | 27,467 |  |  |  | 70,573 |  |  |  | 87,274 |
Other |  |  | 4,193 |  |  |  | 7,345 |  |  |  | 19,875 |  |  |  | 17,491 |
Total Revenue |  | $ | 56,286 |  |  | $ | 61,046 |  |  | $ | 194,017 |  |  | $ | 183,358 |
Summary of Changes in the Allowance for Credit Losses | Changes in the allowance for credit losses were as follows:
|  | Nine Months Ended September 30, 2025 |  |  | Year Ended December 31, 2024 |
Allowance for credit losses, beginning of the period |  | $ | 7,236 |  |  | $ | 2,291 |
Provisions |  |  | 161 |  |  |  | 7,093 |
Write-offs |  |  | (248 | ) |  |  | (2,148 | )
Allowance for credit losses, end of the period |  | $ | 7,149 |  |  | $ | 7,236 |
Summary of Significant Changes in the Company's Deferred Revenue | Changes in the Company’s deferred revenue balance for the nine months ended September 30, 2025 and year ended December 31, 2024 were as follows:
|  | Nine Months Ended September 30, 2025 |  |  | Year Ended December 31, 2024 |
Total deferred revenue, beginning of the period |  | $ | 56,012 |  |  | $ | 52,456 |
Additions |  |  | 93,075 |  |  |  | 130,559 |
Recognized |  |  | (117,052 | ) |  |  | (127,003 | )
Total deferred revenue, end of the period |  | $ | 32,035 |  |  | $ | 56,012 |
Current deferred revenue |  |  | 29,495 |  |  |  | 53,232 |
Non-current deferred revenue |  |  | 2,540 |  |  |  | 2,780 |
Total |  | $ | 32,035 |  |  | $ | 56,012 |

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- Definition Tabular disclosure of allowance for credit loss on accounts receivable. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 326 -SubTopic 20 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479319/326-20-50-13 + Details
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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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