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Segment Information
 9 Months Ended
Sep. 30, 2025
Segment Reporting [Abstract]  
Segment Information

3. Segment Information

The Company operates and manages its business as one reportable and operating segment. The Company’s enterprise platform and software as a service solutions enable hybrid care delivery for our customers. The measure of segment assets is reported on the balance sheet as total consolidated assets. In addition, the Company derives revenue primarily in the United States and manages the business activities on a consolidated basis.

The Company generates revenues from the use of our enterprise platform and software as a service in the form of recurring subscription fees for use. We also generate revenue from the performance of patient visits and other related professional services and hardware sales. The accounting policies are the same as those described in the summary of significant accounting policies.

The Company’s chief operating decision maker (CODM), its Chief Executive Officer, reviews financial information presented on a consolidated basis and decides how to allocate resources based on net loss. Consolidated net loss is used for evaluating financial performance. The monitoring of budgeted versus actual results are used in assessing performance of the Company and in establishing management’s compensation.

The significant expense categories and amounts align with information that is regularly provided to the CODM. Significant segment expenses, which represent the difference between revenue and net loss, consist of the following:

 

 

Three Months Ended September 30,

 

 

Nine Months Ended September 30,

 

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Employee compensation

 

 

31,837

 

 

 

46,778

 

 

 

109,956

 

 

 

149,152

 

 

Consulting costs

 

 

4,454

 

 

 

5,223

 

 

 

15,467

 

 

 

19,971

 

 

Provider cost

 

 

11,741

 

 

 

15,880

 

 

 

38,153

 

 

 

52,188

 

 

Stock-based compensation expense

 

 

4,027

 

 

 

10,599

 

 

 

17,375

 

 

 

36,665

 

 

Other segment expense items (1)

 

 

33,559

 

 

 

29,936

 

 

 

93,188

 

 

 

100,160

 

 

Total costs and operating expenses

 

 

85,618

 

 

 

108,416

 

 

 

274,139

 

 

 

358,136

 

 

(1) Other segment expense items primarily include hosting, hardware, corporate compliance, severance, strategic transformation costs, amortization, depreciation and overhead expenses.