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Condensed Consolidated Statements of Operations and Comprehensive Loss - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Revenue        
($744, $742, $2,009 and $2,442 from related parties, respectively) $ 56,286 $ 61,046 $ 194,017 $ 183,358
Costs and operating expenses:        
Costs of revenue, excluding depreciation and amortization of intangible assets 26,779 38,352 89,496 118,799
Research and development 18,582 19,797 58,921 67,283
Sales and marketing 9,078 16,771 34,172 60,883
General and administrative 21,736 25,183 66,083 86,404
Depreciation and amortization expense 9,443 8,313 25,467 24,767
Total costs and operating expenses 85,618 108,416 274,139 358,136
Loss from operations (29,332) (47,370) (80,122) (174,778)
Interest income and other income (expense), net 638 3,882 4,171 10,334
Net gain on divestiture (2,000) 0 8,713 0
Loss before expense from income taxes and loss from equity method investment (30,694) (43,488) (67,238) (164,444)
(Expense) Benefit from income taxes (1,217) 149 (1,060) (1,223)
Loss from equity method investment 0 (702) (1,500) (2,402)
Net loss (31,911) (44,041) (69,798) (168,069)
Net income (loss) attributable to non-controlling interest 467 (577) 980 (2,580)
Net loss attributable to American Well Corporation $ (32,378) $ (43,464) $ (70,778) $ (165,489)
Net loss per share attributable to common stockholders, basic $ (2) $ (2.87) $ (4.44) $ (11.13)
Net loss per share attributable to common stockholders, diluted $ (2) $ (2.87) $ (4.44) $ (11.13)
Weighted-average common shares outstanding, basic 16,214,711 15,135,421 15,928,671 14,864,967
Weighted-average common shares outstanding, diluted 16,214,711 15,135,421 15,928,671 14,864,967
Net loss $ (31,911) $ (44,041) $ (69,798) $ (168,069)
Other comprehensive income (loss), net of tax:        
Foreign currency translation 375 5,196 2,701 (115)
Comprehensive loss (31,536) (38,845) (67,097) (168,184)
Less: Comprehensive income (loss) attributable to non-controlling interest 467 (577) 980 (2,580)
Comprehensive loss attributable to American Well Corporation $ (32,003) $ (38,268) $ (68,077) $ (165,604)