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Segment Information (Detail) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2013 | Sep. 30, 2012 | Sep. 30, 2013 | Sep. 30, 2012
Segment Reporting Information |  |  |  |  |  |  |  |
Revenue | $ 40,560 |  | $ 33,691 |  | $ 112,870 |  | $ 100,358 |
Operating expenses | 40,601 |  | 34,825 |  | 115,404 |  | 105,671 |
Gain on sales of intangible assets, net | 1,047 |  | 713 |  | 3,739 |  | 5,434 |
Segment profit | 1,006 |  | (421) |  | 1,205 |  | 121 |
Less reconciling items: |  |  |  |  |  |  |  |
Stock based compensation |  |  |  |  | 6,901 |  | 12,439 |
Amortization of intangible assets from acquisitions | 709 | [1] | 1,055 | [1] | 2,500 | [1] | 3,674 | [1]
Acquisition and separation related costs | 286 |  | 296 |  | 940 |  | 164 |
Income (loss) from continuing operations before provision for income taxes | 987 |  | (539) |  | 1,157 |  | (309) |
Operating Segments |  |  |  |  |  |  |  |
Segment Reporting Information |  |  |  |  |  |  |  |
Revenue | 40,560 |  | 33,691 |  | 112,870 |  | 100,358 |
Operating expenses | 37,241 |  | 29,772 |  | 105,089 |  | 89,438 |
Gain on sales of intangible assets, net | 1,047 |  | 713 |  | 3,739 |  | 5,434 |
Segment profit | 4,366 |  | 4,632 |  | 11,520 |  | 16,354 |
Less reconciling items: |  |  |  |  |  |  |  |
Stock based compensation | 2,365 |  | 3,702 |  | 6,875 |  | 12,395 |
Amortization of intangible assets from acquisitions | 709 |  | 1,055 |  | 2,500 |  | 3,674 |
Acquisition and separation related costs | 286 |  | 296 |  | 940 |  | 164 |
Interest expense and other, net | 19 |  | 118 |  | 48 |  | 430 |
Income (loss) from continuing operations before provision for income taxes | 987 |  | (539) |  | 1,157 |  | (309) |
Operating Segments | Call-Driven |  |  |  |  |  |  |  |
Segment Reporting Information |  |  |  |  |  |  |  |
Revenue | 35,668 |  | 29,269 |  | 100,668 |  | 83,418 |
Operating expenses | 33,978 |  | 27,070 |  | 96,127 |  | 79,534 |
Segment profit | 1,690 |  | 2,199 |  | 4,541 |  | 3,884 |
Operating Segments | Archeo |  |  |  |  |  |  |  |
Segment Reporting Information |  |  |  |  |  |  |  |
Revenue | 4,892 |  | 4,422 |  | 12,202 |  | 16,940 |
Operating expenses | 3,263 |  | 2,702 |  | 8,962 |  | 9,904 |
Gain on sales of intangible assets, net | 1,047 |  | 713 |  | 3,739 |  | 5,434 |
Segment profit | $ 2,676 |  | $ 2,433 |  | $ 6,979 |  | $ 12,470 |
[1] | Components of amortization of intangible assets from acquisitions: Service costs $ 2,737 $ 1,579 $ 748 $ 402 Sales and marketing 921 921 307 307 General and administrative 16 - - - Total $ 3,674 $ 2,500 $ 1,055 $ 709

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- Definition This element represents acquisition and separation related costs incurred for which costs have been expensed during the period. Such costs include finder's fees; advisory, legal, accounting, valuation, and other professional or consulting fees; general administrative costs, including the costs of maintaining an internal acquisitions department; and may include costs of registering and issuing debt and equity securities. + References No definition available. + Details
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- Definition The aggregate expense charged against earnings to allocate the cost of intangible assets (nonphysical assets not used in production) in a systematic and rational manner to the periods expected to benefit from such assets. As a noncash expense, this element is added back to net income when calculating cash provided by or used in operations using the indirect method. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3602-108585 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 30 -Section 45 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=6388964&loc=d3e16225-109274 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 30 -Section 50 -Paragraph 2 -Subparagraph (a)(2) -URI http://asc.fasb.org/extlink&oid=26713463&loc=d3e16323-109275 + Details
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- Definition Total costs of sales and operating expenses for the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 + Details
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- Definition Amount of gain (loss) on sale or disposal of intangible assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3602-108585 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.7,9) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 + Details
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- Definition Sum of operating profit and nonoperating income or expense before Income or Loss from equity method investments, income taxes, extraordinary items, and noncontrolling interest. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 235 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.4-08.(h)(1)(i)) -URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690 + Details
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- Definition Amount of revenue recognized from goods sold, services rendered, insurance premiums, or other activities that constitute an earning process. Includes, but is not limited to, investment and interest income before deduction of interest expense when recognized as a component of revenue, and sales and trading gain (loss). + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 1 -Article 5 + Details
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- Definition The aggregate amount of noncash, equity-based employee remuneration. This may include the value of stock or unit options, amortization of restricted stock or units, and adjustment for officers' compensation. As noncash, this element is an add back when calculating net cash generated by operating activities using the indirect method. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3602-108585 + Details
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