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Segment Reporting and Geographic Information (Tables) | 9 Months Ended
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Sep. 30, 2013
Segment Information | Selected segment information (in thousands):
|  | Nine months ended September 30, 2013 |
|  | Call-driven |  |  | Archeo |  |  | Total |
Revenue |  | $ | 100,668 |  |  | $ | 12,202 |  |  | $ | 112,870 |
Operating expenses |  |  | 96,127 |  |  |  | 8,962 |  |  |  | 105,089 |
Gain on sales of intangible assets, net |  |  | — |  |  |  | 3,739 |  |  |  | 3,739 |
Segment profit |  | $ | 4,541 |  |  | $ | 6,979 |  |  | $ | 11,520 |
Less reconciling items: |  |  |  |  |  |  |  |  |  |  |  |
Stock based compensation |  |  |  |  |  |  |  |  |  |  | 6,875 |
Amortization of intangible assets from acquisitions |  |  |  |  |  |  |  |  |  |  | 2,500 |
Acquisition and separation related costs |  |  |  |  |  |  |  |  |  |  | 940 |
Interest expense and other, net |  |  |  |  |  |  |  |  |  |  | 48 |
Income from continuing operations before provision for income taxes |  |  |  |  |  |  |  |  |  | $ | 1,157 |
|  | Nine months ended September 30, 2012 |
|  | Call-driven |  |  | Archeo |  |  | Total |
Revenue |  | $ | 83,418 |  |  | $ | 16,940 |  |  | $ | 100,358 |
Operating expenses |  |  | 79,534 |  |  |  | 9,904 |  |  |  | 89,438 |
Gain on sales of intangible assets, net |  |  | — |  |  |  | 5,434 |  |  |  | 5,434 |
Segment profit |  | $ | 3,884 |  |  | $ | 12,470 |  |  | $ | 16,354 |
Less reconciling items: |  |  |  |  |  |  |  |  |  |  |  |
Stock based compensation |  |  |  |  |  |  |  |  |  |  | 12,395 |
Amortization of intangible assets from acquisitions |  |  |  |  |  |  |  |  |  |  | 3,674 |
Acquisition and separation related costs |  |  |  |  |  |  |  |  |  |  | 164 |
Interest expense and other, net |  |  |  |  |  |  |  |  |  |  | 430 |
Loss from continuing operations before provision for income taxes |  |  |  |  |  |  |  |  |  | $ | (309 | )
|  | Three months ended September 30, 2013 |
|  | Call-driven |  |  | Archeo |  |  | Total |
Revenue |  | $ | 35,668 |  |  | $ | 4,892 |  |  | $ | 40,560 |
Operating expenses |  |  | 33,978 |  |  |  | 3,263 |  |  |  | 37,241 |
Gain on sales of intangible assets, net |  |  | — |  |  |  | 1,047 |  |  |  | 1,047 |
Segment profit |  | $ | 1,690 |  |  | $ | 2,676 |  |  | $ | 4,366 |
Less reconciling items: |  |  |  |  |  |  |  |  |  |  |  |
Stock based compensation |  |  |  |  |  |  |  |  |  |  | 2,365 |
Amortization of intangible assets from acquisitions |  |  |  |  |  |  |  |  |  |  | 709 |
Acquisition and separation related costs |  |  |  |  |  |  |  |  |  |  | 286 |
Interest expense and other, net |  |  |  |  |  |  |  |  |  |  | 19 |
Income from continuing operations before provision for income taxes |  |  |  |  |  |  |  |  |  | $ | 987 |
|  | Three months ended September 30, 2012 |
|  | Call-driven |  |  | Archeo |  |  | Total |
Revenue |  | $ | 29,269 |  |  | $ | 4,422 |  |  | $ | 33,691 |
Operating expenses |  |  | 27,070 |  |  |  | 2,702 |  |  |  | 29,772 |
Gain on sales of intangible assets, net |  |  | — |  |  |  | 713 |  |  |  | 713 |
Segment profit |  | $ | 2,199 |  |  | $ | 2,433 |  |  | $ | 4,632 |
Less reconciling items: |  |  |  |  |  |  |  |  |  |  |  |
Stock based compensation |  |  |  |  |  |  |  |  |  |  | 3,702 |
Amortization of intangible assets from acquisitions |  |  |  |  |  |  |  |  |  |  | 1,055 |
Acquisition and separation related costs |  |  |  |  |  |  |  |  |  |  | 296 |
Interest expense and other, net |  |  |  |  |  |  |  |  |  |  | 118 |
Loss from continuing operations before provision for income taxes |  |  |  |  |  |  |  |  |  | $ | (539 | )
Revenues by Geographic Region | Revenues by geographic region are as follows (in percentages):
|  | Nine months ended September 30, |  |  | Three months ended September 30, |
|  | 2012 |  |  | 2013 |  |  | 2012 |  |  | 2013 |
United States |  |  | 94 | % |  |  | 94 | % |  |  | 93 | % |  |  | 95 | %
Canada |  |  | 6 | % |  |  | 6 | % |  |  | 7 | % |  |  | 5 | %
Other countries |  |  |  | * |  |  |  | * |  |  |  | * |  |  |  | *
|  |  | 100 | % |  |  | 100 | % |  |  | 100 | % |  |  | 100 | %
* | Less than 1% of revenue.

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- Definition Tabular disclosure of the profit or loss for each reportable segment, and reconciliation of all significant reconciling items in the reconciliation of total profit or loss from reportable segments, to the entity's consolidated income (loss) before income taxes. + References No definition available. + Details
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- Definition Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 1 -Article 5 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9038-108599 + Details
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