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Segment Reporting and Geographic Information (Tables)

9 Months Ended

Sep. 30, 2013

Segment Information

Selected segment information (in thousands):

		Nine months ended September 30, 2013
		Call-driven				Archeo				Total
Revenue		$	100,668			$	12,202			$	112,870
Operating expenses			96,127				8,962				105,089
Gain on sales of intangible assets, net			—				3,739				3,739
Segment profit		$	4,541			$	6,979			$	11,520
Less reconciling items:
Stock based compensation											6,875
Amortization of intangible assets from acquisitions											2,500
Acquisition and separation related costs											940
Interest expense and other, net											48
Income from continuing operations before provision for income taxes										$	1,157

		Nine months ended September 30, 2012
		Call-driven				Archeo				Total
Revenue		$	83,418			$	16,940			$	100,358
Operating expenses			79,534				9,904				89,438
Gain on sales of intangible assets, net			—				5,434				5,434
Segment profit		$	3,884			$	12,470			$	16,354
Less reconciling items:
Stock based compensation											12,395
Amortization of intangible assets from acquisitions											3,674
Acquisition and separation related costs											164
Interest expense and other, net											430
Loss from continuing operations before provision for income taxes										$	(309	)

		Three months ended September 30, 2013
		Call-driven				Archeo				Total
Revenue		$	35,668			$	4,892			$	40,560
Operating expenses			33,978				3,263				37,241
Gain on sales of intangible assets, net			—				1,047				1,047
Segment profit		$	1,690			$	2,676			$	4,366
Less reconciling items:
Stock based compensation											2,365
Amortization of intangible assets from acquisitions											709
Acquisition and separation related costs											286
Interest expense and other, net											19
Income from continuing operations before provision for income taxes										$	987

		Three months ended September 30, 2012
		Call-driven				Archeo				Total
Revenue		$	29,269			$	4,422			$	33,691
Operating expenses			27,070				2,702				29,772
Gain on sales of intangible assets, net			—				713				713
Segment profit		$	2,199			$	2,433			$	4,632
Less reconciling items:
Stock based compensation											3,702
Amortization of intangible assets from acquisitions											1,055
Acquisition and separation related costs											296
Interest expense and other, net											118
Loss from continuing operations before provision for income taxes										$	(539	)

Revenues by Geographic Region

Revenues by geographic region are as follows (in percentages):

		Nine months ended September 30,								Three months ended September 30,
		2012				2013				2012				2013
United States			94	%			94	%			93	%			95	%
Canada			6	%			6	%			7	%			5	%
Other countries				*				*				*				*
			100	%			100	%			100	%			100	%

* Less than 1% of revenue.

X

- Definition

Tabular disclosure of the profit or loss for each reportable segment, and reconciliation of all significant reconciling items in the reconciliation of total profit or loss from reportable segments, to the entity's consolidated income (loss) before income taxes.

+ References

No definition available.

+ Details

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X

- Definition

Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Accounting Standards Codification

-Topic 225

-SubTopic 10

-Section S99

-Paragraph 2

-Subparagraph (SX 210.5-03.1)

-URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688



Reference 2: http://www.xbrl.org/2003/role/presentationRef

-Publisher SEC

-Name Regulation S-X (SX)

-Number 210

-Section 03

-Paragraph 1

-Article 5



Reference 3: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Accounting Standards Codification

-Topic 280

-SubTopic 10

-Section 50

-Paragraph 41

-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9038-108599

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