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Condensed Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Revenue $ 26,492 $ 24,794 $ 77,124 $ 77,541
Expenses:        
Service costs 15,289 $ 12,770 $ 44,991 $ 40,951
Type of Cost, Good or Service [Extensible List]   us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Sales and marketing 4,263 $ 3,971 $ 14,692 $ 12,172
Product development 5,755 5,135 17,684 14,708
General and administrative 3,695 3,130 10,470 9,939
Amortization of intangible assets from acquisitions 1,206 1,568 4,175 4,704
Acquisition and disposition-related costs (benefit) 24 (432) (972) (710)
Total operating expenses 30,232 26,142 91,040 81,764
Impairment of goodwill [1]     (14,213)  
Impairment of intangible assets from acquisitions     (5,903)  
Loss from operations (3,740) (1,348) (34,032) (4,223)
Interest income (expense) and other, net (4) 189 138 592
Loss before provision for income taxes (3,744) (1,159) (33,894) (3,631)
Income tax expense (benefit) (79) 56 (846) (3)
Net loss applicable to common stockholders $ (3,665) $ (1,215) $ (33,048) $ (3,628)
Basic and diluted net loss per Class A and Class B share applicable to common stockholders $ (0.08) $ (0.03) $ (0.70) $ (0.08)
Class A        
Expenses:        
Net loss applicable to common stockholders $ (363) $ (124) $ (3,278) $ (387)
Shares used to calculate basic net loss per share applicable to common stockholders:        
Shares used to calculate basic net loss per share applicable to common stockholders 4,661 4,661 4,661 4,838
Shares used to calculate diluted net loss per share applicable to common stockholders:        
Shares used to calculate diluted net loss per share applicable to common stockholders 4,661 4,661 4,661 4,838
Class B        
Expenses:        
Net loss applicable to common stockholders $ (3,302) $ (1,091) $ (29,770) $ (3,241)
Shares used to calculate basic net loss per share applicable to common stockholders:        
Shares used to calculate basic net loss per share applicable to common stockholders 42,470 40,984 42,333 40,459
Shares used to calculate diluted net loss per share applicable to common stockholders:        
Shares used to calculate diluted net loss per share applicable to common stockholders 47,131 45,645 46,994 45,297
[1] The impairment as of September 30, 2020 is recorded on the income statement within impairment of goodwill.