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Segment Reporting and Geographic Information
 9 Months Ended
Sep. 30, 2021
Segment Reporting [Abstract]  
Segment Reporting and Geographic Information

(3) Segment Reporting and Geographic Information

Operating segments are revenue-producing components of the enterprise for which separate financial information is produced internally for the Company’s management. For the nine months ended September 30, 2020 and 2021, the Company operated in a single segment comprised of its core analytics and solutions services. In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. As a result, the operating results related to these assets are shown as discontinued operations in the Condensed Consolidated Statements of Operations for all periods presented. See Note 14. Discontinued Operations and Related Party Investment for further discussion.

  

Long-lived assets by geographical region are based on the location of the legal entity that owns the assets. As of December 31, 2020 and September 30, 2021, no significant long-lived assets were held by entities outside of the United States.

 

Revenues from customers by geographical areas are tracked on the basis of the location of the customer. The majority of the Company’s revenue and accounts receivable are derived from domestic sales to customers.

Revenues by geographic region are as follows (in percentages):

 

 

 

Nine Months Ended September 30,

 

 

Three Months Ended September 30,

 

 

 

2020

 

 

2021

 

 

2020

 

 

2021

 

United States

 

 

98

%

 

 

99

%

 

 

98

%

 

 

99

%

Canada

 

 

2

%

 

 

1

%

 

 

2

%

 

 

1

%

 

 

 

100

%

 

 

100

%

 

 

100

%

 

 

100

%