Divestiture Support Services Agreement	12 Months Ended
Dec. 31, 2023
Divestiture Support Services Agreement [Abstract]
Divestiture Support Services Agreement	Note 10: Divestiture Support Services Agreement In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. The purchaser was a related party controlled by a shareholder and officers of the Company. In connection with the closing, the Company also entered into an administrative support services agreement with the related party purchaser pursuant to which the Company was to provide services to the related party purchaser for a support services fee, with certain guaranteed payments to the Company in the first year and in the second year following closing. Support services fees related to this arrangement totaled $6.4 million for the year ended December 31, 2022 and $1.5 million for the year ended December 31, 2023 are included in the Company’s Consolidated Statements of Operations, net of the related expenses, within Service costs, Sales and marketing, Product development, and General and administrative. As of December 31, 2022 and 2023, the net amount due from the purchaser of $0.7 million and $0.4 million respectively, is included in the Company’s Consolidated Balance Sheet within Prepaid expenses and other current assets.

Divestiture Support Services Agreement

12 Months Ended

Dec. 31, 2023

Divestiture Support Services Agreement [Abstract]

Note 10: Divestiture Support Services Agreement

In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. The purchaser was a related party controlled by a shareholder and officers of the Company. In connection with the closing, the Company also entered into an administrative support services agreement with the related party purchaser pursuant to which the Company was to provide services to the related party purchaser for a support services fee, with certain guaranteed payments to the Company in the first year and in the second year following closing. Support services fees related to this arrangement totaled $6.4 million for the year ended December 31, 2022 and $1.5 million for the year ended December 31, 2023 are included in the Company’s Consolidated Statements of Operations, net of the related expenses, within Service costs, Sales and marketing, Product development, and General and administrative. As of December 31, 2022 and 2023, the net amount due from the purchaser of $0.7 million and $0.4 million respectively, is included in the Company’s Consolidated Balance Sheet within Prepaid expenses and other current assets.