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Support Service Fees | 9 Months Ended
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Sep. 30, 2024
Support Service Fees [Abstract] |
Support Service Fees | 12: Support Services Fee In October 2020, the Company sold certain assets related to its Local Leads Platform, Call Marketplace and other assets not related to core conversational analytics. The purchaser was a related party controlled by a shareholder and officers of the Company. In connection with the closing, th e Company also entered into an administrative support services agreement with the related party purchaser pursuant to which the Company was to provide services to the related party purchaser for a support services fee. The support services fees are included in the Condensed Consolidated Statements of Operations, net of the related expenses, within Service costs, Sales and marketing, Product development, and General and administrative. As of September 30, 2024 and December 31, 2023, the net amount due from the purchaser of $0.1 million and $0.4 million, respectively, is included in the Condensed Consolidated Balance Sheets within Prepaid expenses and other current assets. The components of related party support services fees in the Condensed Consolidated Statements of Operations are as follows:
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
(In Thousands) |  | 2024 |  |  | 2023 |  |  | 2024 |  |  | 2023 |
Components of related party support services fee recovery |  |  |  |  |  |  |  |  |  |  |  |
Service costs |  | $ | 29 |  |  | $ | 268 |  |  | $ | 101 |  |  | $ | 1,007 |
Sales and marketing |  |  | — |  |  |  | 2 |  |  |  | — |  |  |  | 89 |
Product development |  |  | — |  |  |  | 34 |  |  |  | — |  |  |  | 159 |
General and administrative |  |  | 22 |  |  |  | 21 |  |  |  | 82 |  |  |  | 121 |
Total |  | $ | 51 |  |  | $ | 325 |  |  | $ | 183 |  |  | $ | 1,376 |

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