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Revenue Recognition (Tables) | 6 Months Ended
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Jun. 30, 2022
Revenue from Contract with Customer [Abstract] |
Schedule of Deferred Commissions | The following table presents the activity impacting deferred commissions for the six months ended June 30, 2022 :
($ in thousands) |  | Deferred Commissions
Balance at December 31, 2021 |  | $ | 24,632 |
Capitalized deferred commissions |  | 7,051 |
Amortization of deferred commissions |  | (5,816) |
Balance at June 30, 2022 |  | $ | 25,867 |
Schedule of Disaggregation of Revenue | The Company has operations primarily in the United States, United Kingdom and Canada. Information about these operations is presented below (in thousands):
|  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  | 2022 |  | 2021 |  | 2022 |  | 2021
Revenues: |  |  |  |  |  |  |  |
Subscription and support: |  |  |  |  |  |  |  |
United States |  | $ | 52,996 |  |  | $ | 50,862 |  |  | $ | 104,340 |  |  | $ | 103,817 |
United Kingdom |  | 10,120 |  |  | 12,658 |  |  | 21,709 |  |  | 22,052 |
Canada |  | 5,427 |  |  | 3,624 |  |  | 8,895 |  |  | 6,962 |
Other International |  | 6,474 |  |  | 5,261 |  |  | 13,700 |  |  | 10,227 |
Total subscription and support revenue |  | 75,017 |  |  | 72,405 |  |  | 148,644 |  |  | 143,058 |
Perpetual license: |  |  |  |  |  |  |  |
United States |  | 734 |  |  | 338 |  |  | 1,471 |  |  | 591 |
United Kingdom |  | 162 |  |  | — |  |  | 291 |  |  | 11 |
Canada |  | 101 |  |  | 10 |  |  | 177 |  |  | 52 |
Other International |  | 861 |  |  | 67 |  |  | 1,697 |  |  | 113 |
Total perpetual license revenue |  | 1,858 |  |  | 415 |  |  | 3,636 |  |  | 767 |
Professional services: |  |  |  |  |  |  |  |
United States |  | 1,752 |  |  | 2,150 |  |  | 3,447 |  |  | 4,194 |
United Kingdom |  | 670 |  |  | 802 |  |  | 1,459 |  |  | 1,466 |
Canada |  | 255 |  |  | 104 |  |  | 459 |  |  | 192 |
Other International |  | 675 |  |  | 388 |  |  | 1,298 |  |  | 556 |
Total professional service revenue |  | 3,352 |  |  | 3,444 |  |  | 6,663 |  |  | 6,408 |
Total revenue |  | $ | 80,227 |  |  | $ | 76,264 |  |  | $ | 158,943 |  |  | $ | 150,233 |

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- Definition Tabular disclosure of cost capitalized in obtaining or fulfilling contract with customer. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 340 -SubTopic 40 -Section 50 -Paragraph 3 -URI https://asc.fasb.org/extlink&oid=126905575&loc=SL49131252-203054 + Details
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