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Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2022
Revenue from Contract with Customer [Abstract] |
Schedule of Deferred Commissions | The following table presents the activity impacting deferred commissions for the nine months ended September 30, 2022 :
($ in thousands) |  | Deferred Commissions
Balance at December 31, 2021 |  | $ | 24,632 |
Capitalized deferred commissions |  | 8,625 |
Amortization of deferred commissions |  | (8,845) |
Balance at September 30, 2022 |  | $ | 24,412 |
Schedule of Disaggregation of Revenue | The Company has operations primarily in the United States, United Kingdom and Canada. Information about these operations is presented below (in thousands):
|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2022 |  | 2021 |  | 2022 |  | 2021
Revenues: |  |  |  |  |  |  |  |
Subscription and support: |  |  |  |  |  |  |  |
United States |  | $ | 54,054 |  |  | $ | 50,866 |  |  | $ | 158,394 |  |  | $ | 154,683 |
United Kingdom |  | 9,939 |  |  | 11,886 |  |  | 31,649 |  |  | 33,938 |
Canada |  | 4,625 |  |  | 3,355 |  |  | 13,520 |  |  | 10,317 |
Other International |  | 6,477 |  |  | 6,157 |  |  | 20,176 |  |  | 16,384 |
Total subscription and support revenue |  | 75,095 |  |  | 72,264 |  |  | 223,739 |  |  | 215,322 |
Perpetual license: |  |  |  |  |  |  |  |
United States |  | 1,110 |  |  | 628 |  |  | 2,581 |  |  | 1,219 |
United Kingdom |  | 51 |  |  | — |  |  | 342 |  |  | 11 |
Canada |  | 10 |  |  | 1 |  |  | 187 |  |  | 53 |
Other International |  | 513 |  |  | 55 |  |  | 2,210 |  |  | 168 |
Total perpetual license revenue |  | 1,684 |  |  | 684 |  |  | 5,320 |  |  | 1,451 |
Professional services: |  |  |  |  |  |  |  |
United States |  | 1,673 |  |  | 2,014 |  |  | 5,121 |  |  | 6,208 |
United Kingdom |  | 442 |  |  | 753 |  |  | 1,901 |  |  | 2,219 |
Canada |  | 189 |  |  | 117 |  |  | 647 |  |  | 309 |
Other International |  | 466 |  |  | 221 |  |  | 1,764 |  |  | 777 |
Total professional service revenue |  | 2,770 |  |  | 3,105 |  |  | 9,433 |  |  | 9,513 |
Total revenue |  | $ | 79,549 |  |  | $ | 76,053 |  |  | $ | 238,492 |  |  | $ | 226,286 |

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- Definition Tabular disclosure of cost capitalized in obtaining or fulfilling contract with customer. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 340 -SubTopic 40 -Section 50 -Paragraph 3 -URI https://asc.fasb.org/extlink&oid=126905575&loc=SL49131252-203054 + Details
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