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Revenue Recognition (Tables)
 9 Months Ended
Sep. 30, 2022
Revenue from Contract with Customer [Abstract]  
Schedule of Deferred Commissions
The following table presents the activity impacting deferred commissions for the nine months ended September 30, 2022 :
($ in thousands)Deferred Commissions
Balance at December 31, 2021$24,632 
   Capitalized deferred commissions8,625 
   Amortization of deferred commissions(8,845)
Balance at September 30, 2022$24,412 
Schedule of Disaggregation of Revenue The Company has operations primarily in the United States, United Kingdom and Canada. Information about these operations is presented below (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2022202120222021
Revenues:
Subscription and support:
   United States$54,054 $50,866 $158,394 $154,683 
   United Kingdom9,939 11,886 31,649 33,938 
   Canada4,625 3,355 13,520 10,317 
   Other International6,477 6,157 20,176 16,384 
      Total subscription and support revenue75,095 72,264 223,739 215,322 
Perpetual license:
   United States1,110 628 2,581 1,219 
   United Kingdom51 — 342 11 
   Canada10 1 187 53 
   Other International513 55 2,210 168 
      Total perpetual license revenue1,684 684 5,320 1,451 
Professional services:
   United States1,673 2,014 5,121 6,208 
   United Kingdom442 753 1,901 2,219 
   Canada189 117 647 309 
   Other International466 221 1,764 777 
      Total professional service revenue2,770 3,105 9,433 9,513 
Total revenue$79,549 $76,053 $238,492 $226,286