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Condensed Consolidated Statements of Operations - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Sep. 30, 2022
Sep. 30, 2021
Revenue $ 79,549 $ 76,053 $ 238,492 $ 226,286
Cost of revenue 25,726 24,816 77,034 74,255
Gross profit 53,823 51,237 161,458 152,031
Operating expenses:        
Sales and marketing 14,361 14,364 45,285 41,094
Research and development 11,645 10,441 35,388 32,494
General and administrative 14,668 17,725 56,110 61,286
Depreciation and amortization 10,117 10,764 31,970 30,785
Acquisition-related expenses 3,586 3,685 18,924 18,805
Total operating expenses 54,377 56,979 187,677 184,464
Loss from operations (554) (5,742) (26,219) (32,433)
Other expense:        
Interest expense, net (7,354) (7,971) (22,870) (23,700)
Other income (expense), net 339 (650) 1,698 (812)
Total other expense (7,015) (8,621) (21,172) (24,512)
Loss before benefit from income taxes (7,569) (14,363) (47,391) (56,945)
Benefit from income taxes 1,056 3,348 1,654 6,204
Net loss (6,513) (11,015) (45,737) (50,741)
Preferred stock dividends (546) 0 (546) 0
Net loss attributable to common stockholders, basic (7,059) (11,015) (46,283) (50,741)
Net loss attributable to common stockholders, diluted $ (7,059) $ (11,015) $ (46,283) $ (50,741)
Net loss per common share:        
Net loss per common share, basic (in dollars per share) $ (0.22) $ (0.36) $ (1.47) $ (1.68)
Net loss per common share, diluted (in dollars per share) $ (0.22) $ (0.36) $ (1.47) $ (1.68)
Weighted-average common shares outstanding, basic (in shares) 31,655,206 30,428,675 31,401,463 30,167,171
Weighted-average common shares outstanding, diluted (in shares) 31,655,206 30,428,675 31,401,463 30,167,171
Total product revenue        
Revenue $ 76,779 $ 72,948 $ 229,059 $ 216,773
Subscription and support        
Revenue 75,095 72,264 223,739 215,322
Cost of revenue 23,553 22,968 69,747 68,811
Perpetual license        
Revenue 1,684 684 5,320 1,451
Professional services        
Revenue 2,770 3,105 9,433 9,513
Cost of revenue $ 2,173 $ 1,848 $ 7,287 $ 5,444