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Revenue (Tables) | 12 Months Ended
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Dec. 31, 2020
Revenue from Contract with Customer [Abstract] |
Schedule of Disaggregation of Revenue | The Company disaggregates revenue from contracts with customers into the nature of the products and services and geographical regions. The Company’s geographic regions are the Americas, Europe, the Middle East and Africa (“EMEA”), and Asia Pacific (“APAC”). The majority of the Company’s revenue is from the Technology, Media and Telecom (collectively, “TMT”) sector.
| Twelve Months Ended December 31, 2020 |  | Twelve Months Ended December 31, 2019
| Cloud |  | Digital |  | Messaging |  | Total |  | Cloud |  | Digital |  | Messaging |  | Total
Geography |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Americas | $ | 155,287 |  |  | $ | 45,893 |  |  | $ | 27,459 |  |  | $ | 228,639 |  |  | $ | 155,076 |  |  | $ | 46,765 |  | * | $ | 30,342 |  |  | $ | 232,183 |
APAC | — |  |  | 4,502 |  |  | 31,310 |  |  | 35,812 |  |  | — |  |  | 3,658 |  |  | 45,403 |  |  | 49,061 |
EMEA | 6,888 |  |  | 5,687 |  |  | 14,644 |  |  | 27,219 |  |  | 7,620 |  |  | 3,379 |  |  | 16,506 |  |  | 27,505 |
Total | $ | 162,175 |  |  | $ | 56,082 |  |  | $ | 73,413 |  |  | $ | 291,670 |  |  | $ | 162,696 |  |  | $ | 53,802 |  |  | $ | 92,251 |  |  | $ | 308,749 |
Service Line |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Professional Services | $ | 18,391 |  |  | $ | 13,512 |  |  | $ | 16,741 |  |  | $ | 48,644 |  |  | $ | 14,939 |  |  | $ | 16,576 |  |  | $ | 30,923 |  |  | $ | 62,438 |
Transaction Services | 5,651 |  |  | 7,396 |  |  | — |  |  | 13,047 |  |  | 5,606 |  |  | 6,690 |  |  | — |  |  | 12,296 |
Subscription Services | 138,133 |  |  | 32,831 |  |  | 43,873 |  |  | 214,837 |  |  | 141,941 |  |  | 27,577 |  | * | 37,785 |  |  | 207,303 |
License | — |  |  | 2,343 |  |  | 12,799 |  |  | 15,142 |  |  | 210 |  |  | 2,959 |  |  | 23,543 |  |  | 26,712 |
Total | $ | 162,175 |  |  | $ | 56,082 |  |  | $ | 73,413 |  |  | $ | 291,670 |  |  | $ | 162,696 |  |  | $ | 53,802 |  |  | $ | 92,251 |  |  | $ | 308,749 |
________________________________ * In 2019, changes to the STIN business led the Company to conclude that its collection of certain STIN receivables is no longer probable. The Company has updated its collectability assessment in accordance with ASC 842 and concluded that a contingency reserve is required, which included a reduction of digital revenue in America in the amount $26.0 million. For further details, see 7. Investments in Affiliates and Related Transactions of the Notes to Consolidated Financial Statements of this Form 10-K.
Schedule of Significant Changes in the Contract Liabilities Balance | Significant changes in the contract liabilities balance (current and noncurrent) during the period are as follows (in thousands):
|  | Contract Liabilities*
Balance - January 1, 2020 |  | $ | 87,799 |
Revenue recognized in the period |  | (249,465) |
Amounts billed but not recognized as revenue |  | 207,280 |
Balance - December 31, 2020 |  | $ | 45,614 |
________________________________ * Comprised of Deferred Revenue

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 + Details
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